CRM/Collections Executive

Confidential; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Confidential in Dubai seeks an experienced Collections Specialist to manage overdue accounts, negotiate payment plans, and monitor ageing reports. You will ensure accurate CRM recording and collaborate with Finance, Sales, and Legal to resolve issues affecting collections.

The role requires 5+ years in collections or related fields, strong communication skills, fluency in Arabic, and solid Excel/CRM/ERP knowledge. This is a full-time onsite position in Dubai.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or related field.
• 5+ years of experience in collections, CRM, accounts receivable, or customer service, preferably in real estate.
• Strong communication, negotiation, and customer-handling skills.
• Good knowledge of CRM/ERP systems and Microsoft Excel.
• Arabic is a must.

Responsibilities

• Follow up on upcoming, due, and overdue customer instalments per contracts.
• Monitor ageing reports and prioritise overdue and high-value accounts.
• Handle escalated cases, payment commitments, disputes, and payment arrangements.
• Record all customer communications, commitments, and follow-up actions in the CRM.
• Coordinate with Finance on confirmations, allocations, and balances.
• Work with CRM, Sales, and Legal to resolve issues and escalate persistent defaults.
• Prepare regular collection reports and monitor KPIs.

Skills

Communication

Negotiation

Customer handling

Microsoft Excel

CRM/ERP systems

Education

Bachelor’s degree in Business Administration, Finance, Accounting, or related field

Tools

CRM/ERP

Job description

Job Description

• Follow up on upcoming, due, and overdue customer instalments in line with contractual payment plans.
• Monitor ageing reports and prioritize overdue and high-value accounts.
• Handle escalated customer cases, payment commitments, disputes, and payment arrangement requests.
• Ensure all customer communications, payment commitments, and follow-up actions are accurately recorded in the CRM system.
• Coordinate with Finance on payment confirmations, account allocations, and outstanding balances.
• Work closely with CRM, Sales, and Legal teams to resolve issues affecting collections and elevate persistent defaults when required.
• Prepare regular collection reports and monitor individual and team KPIs.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• 5+ years of experience in collections, CRM, accounts receivable, or customer service, preferably within real estate.
• Strong communication, negotiation, and customer-handling skills.
• Good knowledge of CRM/ERP systems and Microsoft Excel.
• Arabic is a must.