Collections Team Lead

Tanqeeb; Dubai; On-site; AED 150,000 - 230,000; Full time

Job summary

Tanqeeb in Dubai is seeking an experienced Collections Specialist to manage upcoming, due, and overdue customer instalments, verify against contracts, and coordinate with Finance. You will monitor ageing reports, handle escalated cases, and prepare KPI-focused reports while collaborating with CRM, Sales, and Legal teams to resolve defaults.

Your responsibilities include ensuring accurate CRM records, negotiating payment arrangements, and contributing to target achievement for accounts receivable

Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• 5+ years of experience in collections, CRM, accounts receivable, or customer service, preferably within real estate.
• Arabic language proficiency is mandatory.
• Strong communication, negotiation, and customer-handling skills.
• Proficiency with CRM/ERP systems and Microsoft Excel.

Responsibilities

• Follow up on upcoming, due, and overdue customer instalments in line with contracts.
• Monitor ageing reports and prioritize overdue and high-value accounts.
• Handle escalated customer cases, payment commitments, disputes, and payment arrangements.
• Record all communications and actions in the CRM system; coordinate with Finance on payments.
• Prepare regular collection reports and monitor team KPIs.

Skills

Communication skills

Negotiation

Customer handling

Education

Bachelor’s degree in Business Administration, Finance, Accounting

Tools

CRM systems

ERP systems

Microsoft Excel

Job description

Job Description Follow up on upcoming, due, and overdue customer instalments in line with contractual payment plans. Monitor ageing reports and prioritize overdue and high-value accounts. Handle escalated customer cases, payment commitments, disputes, and payment arrangement requests. Ensure all customer communications, payment commitments, and follow-up actions are accurately recorded in the CRM system. Coordinate with Finance on payment confirmations, account allocations, and outstanding balances. Work closely with CRM, Sales, and Legal teams to resolve issues affecting collections and escalate persistent defaults when required. Prepare regular collection reports and monitor individual and team KPIs.

Qualifications & Experience

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• 5+ years of experience in collections, CRM, accounts receivable, or customer service, preferably within real estate.
• Strong communication, negotiation, and customer-handling skills.
• Good knowledge of CRM/ERP systems and Microsoft Excel.
• Arabic is a must.