CRM/Collections Executive

Confidential; Abu Dhabi; On-site; AED 60,000 - 85,000; Full time

Job summary

Confidential in Abu Dhabi is seeking an experienced Collections Specialist to manage upcoming, due, and overdue customer instalments in line with contractual payment plans. The role involves monitoring ageing reports, prioritising high-value accounts, and resolving escalations with Finance, CRM, Sales, and Legal teams.

You will ensure all communications and commitments are logged in the CRM system and will prepare regular collection reports while tracking individual and team KPIs.

Qualifications

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.
• 5+ years of experience in collections, CRM, accounts receivable, or customer service, preferably within real estate.
• Strong communication, negotiation, and customer-handling skills.
• Good knowledge of CRM/ERP systems and Microsoft Excel.

Responsibilities

• Follow up on upcoming, due, and overdue customer instalments in line with contractual payment plans.
• Monitor ageing reports and prioritize overdue and high-value accounts.
• Handle escalated customer cases, payment commitments, disputes, and payment arrangement requests.
• Ensure all customer communications, payment commitments, and follow-up actions are accurately recorded in the CRM system.
• Coordinate with Finance on payment confirmations, account allocations, and outstanding balances.
• Work closely with CRM, Sales, and Legal teams to resolve issues affecting collections and elevate persistent defaults when required.
• Prepare regular collection reports and monitor individual and team KPIs.

Skills

Communication

Negotiation

Customer handling

Education

Bachelor's degree in Business Administration, Finance, Accounting, or related field

Tools

CRM/ERP systems

Microsoft Excel

Job description

Job Description

• Follow up on upcoming, due, and overdue customer instalments in line with contractual payment plans.


• Monitor ageing reports and prioritize overdue and high-value accounts.


• Handle escalated customer cases, payment commitments, disputes, and payment arrangement requests.


• Ensure all customer communications, payment commitments, and follow-up actions are accurately recorded in the CRM system.


• Coordinate with Finance on payment confirmations, account allocations, and outstanding balances.


• Work closely with CRM, Sales, and Legal teams to resolve issues affecting collections and elevate persistent defaults when required.


• Prepare regular collection reports and monitor individual and team KPIs.

Qualifications & Experience

• Bachelor's degree in Business Administration, Finance, Accounting, or a related field.


• 5+ years of experience in collections, CRM, accounts receivable, or customer service, preferably within real estate.


• Strong communication, negotiation, and customer-handling skills.


• Good knowledge of CRM/ERP systems and Microsoft Excel.


• Arabic is a must.