Crew Operations & Flight Documentation Specialist

Etihad Airways; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Etihad Airways is seeking a Flight Facilitation Assistant to support safe and efficient operation by ensuring flight crews have access to up-to-date operational information and documentation.

In a 24/7 environment, you will assist Flight Dispatch, Crew Operations, and airport stakeholders, handling documentation, crew briefings, and post-flight records while maintaining briefing centre readiness.

Qualifications

• Requires good understanding of aviation operational procedures and crew briefing processes.
• Experience in fast-paced operations with multiple stakeholders and competing priorities.
• Familiarity with aviation documentation management and crew support activities preferred.

Responsibilities

• Ensure operational flight documentation (OFPs, GenDecs, and other flight documents) are available and distributed on time.
• Monitor documentation updates and provide latest approved information to flight crews.
• Support crew briefing activities with operational information and first-line assistance to flight crews.
• Coordinate with Flight Dispatch, Crew Operations, Hub Control Centre, airports, ground agents, and partner airlines to meet crew and documentation needs.
• Retrieve, verify, and archive post-flight documentation in line with regulatory requirements.
• Respond to requests for operational records from Flight Operations, Flight Safety, Finance, and Fleet Management.
• Support crew check-in activities and general crew support within the Crew Briefing Centre.
• Monitor briefing facilities and equipment; escalate issues as needed.
• Maintain clear handovers to ensure continuity of operations.
• Promote safety culture and compliance with policies and procedures.

Skills

Attention to detail

Effective communication

Shift-based work

Education

High School qualification

Aviation-related degree

Flight Operations licence

Tools

AIMS

LIDO flight planning

Microsoft Office

Job description

Etihad Airways is seeking a Flight Facilitation Assistant to support safe and efficient operation by ensuring flight crews have access to up-to-date operational information and documentation.

In a 24/7 environment, you will assist Flight Dispatch, Crew Operations, and airport stakeholders, handling documentation, crew briefings, and post-flight records while maintaining briefing centre readiness.