Aircraft Dispatcher

Etihad; Abu Dhabi; On-site; AED 223,000 - 357,000; Full time

Job summary

Etihad Airways in Abu Dhabi is seeking a turnaround operations specialist to coordinate aircraft turnarounds, ensuring compliant, on‑time departures and top‑class guest service. You will lead EY and third‑party teams, monitor loading and weight & balance, and manage last‑minute changes with a proactive, safety‑mocused approach.

The role requires strong communication with gate, ramp, crew, and operations staff to cascade timely updates and resolve issues that may affect flight schedules.

Qualifications

• Minimum 3 years in customer service or aviation ops roles such as Load Control, Ramp Agent, or Airline Operations.
• Experience coordinating with stakeholders and service providers for flight turnarounds.

Responsibilities

• Lead turnaround activities with stakeholders to expedite safe departures.
• Oversee flight departure process with Etihad and third‑party teams.
• Ensure Loadsheet accuracy and adherence to weight and balance rules.
• Identify safety risks around the aircraft per risk assessment processes.
• Document turnaround events and analyze delays for future improvements.

Skills

Customer service

Aircraft dispatch

Load control

Stakeholder communication

Attention to detail

Education

Secondary school level

Diploma completed

Job description

Job Description:

Job Description

Manage turnaround activities of all flights in coordination with various stakeholders, government departments and service providers, ensuring regulatory compliance with the target of expediting safe flight departures, ensuring OTP, and providing exceptional customer service.

Accountabilities

• Being aware of aircraft details, schedule, expected guest loads, baggage and cargo loads.
• Brief all stakeholders involved in the flight arrival and departure (gate staff, crew, ramp staff etc).
• Manage the flight departure process, by leading EY and 3rd party agent teams with a positive can do' attitude that inspires those around them whilst pre-empting and reacting to any anticipated issues or delays and subsequently cascading information to all staff so that guests and operational departments are kept informed of any changes.
• Accountable for operational and last minute changes that affect the turnaround, such as the offloading of cargo, guests and/or their baggage to ensure that the Etihad flight load planning in order that the Loading Instruction Report (LIR) and final Loadsheet are 100% accurate and delivered in a timely manner.
• effective tactical decision making.
• Allocate delay codes and timings for any off schedule departures in collaboration with schedule failures so that accurate trends can be assessed for future service level improvements.
• Report turnaround events post departure in a professional and thorough manner, reaching balanced conclusions on accountability for delays and lapses in operational performance.
• Accountable for load planning various a/c types in accordance with current company (and other airlines) weight and balance rules and guidelines; from flight creation and estimating zero fuel weights, to the production of the final Loadsheet and other necessary a/c documentation.
• Responsible and accountable for identifying safety risks on and around the aircraft in accordance with the company risk assessment process, and ensuring that adequate risk.

Qualifications

• Educated to secondary school level (High School) or other Diplomas completed
• Minimum of 3 years of experience in a customer service role,in aircraft dispatch or previous experience in Load Control, as a Ramp Agent, or Airline Operations roleor a related role within the aviation industry.

Division

Operations & Guest Experience

Additional Information

Etihad Airways is more than the UAE's national airline - we're shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our "Journey 2030" ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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