Flight Facilitation Assistant

Etihad Airways; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

Etihad Airways is seeking a Flight Facilitation Assistant to support safe and efficient operation by ensuring flight crews have access to up-to-date operational information and documentation.

In a 24/7 environment, you will assist Flight Dispatch, Crew Operations, and airport stakeholders, handling documentation, crew briefings, and post-flight records while maintaining briefing centre readiness.

Qualifications

• Requires good understanding of aviation operational procedures and crew briefing processes.
• Experience in fast-paced operations with multiple stakeholders and competing priorities.
• Familiarity with aviation documentation management and crew support activities preferred.

Responsibilities

• Ensure operational flight documentation (OFPs, GenDecs, and other flight documents) are available and distributed on time.
• Monitor documentation updates and provide latest approved information to flight crews.
• Support crew briefing activities with operational information and first-line assistance to flight crews.
• Coordinate with Flight Dispatch, Crew Operations, Hub Control Centre, airports, ground agents, and partner airlines to meet crew and documentation needs.
• Retrieve, verify, and archive post-flight documentation in line with regulatory requirements.
• Respond to requests for operational records from Flight Operations, Flight Safety, Finance, and Fleet Management.
• Support crew check-in activities and general crew support within the Crew Briefing Centre.
• Monitor briefing facilities and equipment; escalate issues as needed.
• Maintain clear handovers to ensure continuity of operations.
• Promote safety culture and compliance with policies and procedures.

Skills

Attention to detail

Effective communication

Shift-based work

Education

High School qualification

Aviation-related degree

Flight Operations licence

Tools

AIMS

LIDO flight planning

Microsoft Office

Job description

At Etihad Airways, operational excellence, safety, and reliability are at the heart of everything we do. As a Flight Facilitation Assistant, you will play a critical role in supporting the safe and efficient operation of Etihad Airways and partner airline flights by ensuring flight crews have access to the latest operational information, documentation, and support services required for every journey.

Working within a fast-paced 24/7 operational environment, you will provide essential support to flight crews, Flight Dispatch, Crew Operations, airport stakeholders, and operational teams across our global network. From managing flight documentation and crew briefings to supporting post-flight record management and maintaining the operational readiness of the Crew Briefing Centre, you will help ensure seamless operations and a world-class crew experience.

Accountabilities

• Ensure operational flight documentation, including Operational Flight Plans (OFPs), General Declarations (GenDecs), and other required flight documents, is available and distributed in accordance with operational timelines.
• Monitor documentation updates, amendments, and revisions, ensuring flight crews receive the latest approved information before departure.
• Support crew briefing activities by providing operational information and first-line assistance to flight crews.
• Coordinate with Flight Dispatch, Crew Operations, Hub Control Centre, airports, ground handling agents, partner airlines, and other operational stakeholders to facilitate crew and documentation requirements.
• Retrieve, verify, record, archive, and manage post-flight documentation in line with company and regulatory requirements.
• Respond to requests for operational records and documentation from authorized departments including Flight Operations, Flight Safety, Finance, and Fleet Management.
• Support crew check-in activities, baggage handling processes, and general crew support requirements within the Crew Briefing Centre.
• Monitor the operational readiness of briefing facilities, crew kiosks, printers, baggage handling equipment, and operational systems, escalating issues when required.
• Maintain clear communication during shift handovers to ensure continuity of operations.
• Promote a strong safety culture and ensure compliance with company policies, operational procedures, and regulatory requirements.
• Contribute to continuous improvement initiatives that enhance the efficiency and effectiveness of Crew Briefing Centre operations.

Qualifications

Education & Experience

• High School qualification, Aviation-related degree, or Flight Operations-related licence.
• Minimum 2-4 years of experience within a Flight Operations, Crew Operations, or aviation operational environment.
• Experience working within a fast-paced operational environment with multiple stakeholders and competing priorities.

Training & Knowledge

• Good understanding of Microsoft Office applications.
• Familiarity with AIMS and LIDO flight planning systems is preferred.
• Good understanding of aviation operational procedures and crew briefing processes.
• Understanding of operational documentation management and flight crew support activities.
• Strong attention to detail, communication skills, and ability to work effectively in a shift-based operational environment.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.