Corporate Services Manager, Banking Ops (Dubai)

HSBC; Dubai; On-site; AED 300,000 - 460,000; Full time

Job summary

HSBC in Dubai is seeking a Corporate Services Manager for Corporate Banking (UAE National Role). You will manage day-to-day corporate branch operations at HSBC M Square Branch and other corporate branches, ensuring effective service delivery, governance and risk controls.

You will liaise with clients and internal teams, handle payments, cash management, trade services, and channel delivery, identify improvements, support business growth through referrals, and uphold regulatory compliance to

Qualifications

• Strong knowledge of local and regional cash management with proven track record in Client Services.
• Excellent interpersonal and communication skills with internal and external stakeholders.
• Good business acumen and regulatory awareness relevant to UAE banking.
• Ability to manage time, plan, and deliver compelling presentations.

Responsibilities

• Manage day-to-day corporate branch operations, ensuring effective organisation, efficient service delivery and robust control procedures.
• Provide high-quality support to local and international clients on account operations, electronic channels, payments, cash management, trade services and other banking solutions.
• Act as the key liaison between Client Service, regional and global stakeholders, product teams, operations and other internal functions.
• Deliver client service excellence by managing service issues, resolving escalations and ensuring that client commitments are met.
• Identify and implement process improvements that enhance the client experience, streamline operations, reduce duplication and strengthen relationships.
• Support business growth through needs-based product referrals, cross-selling, client analysis and referrals to other HSBC business areas.
• Maintain strong governance and risk management by completing operational checks, reviewing audit and regulatory recommendations, supporting information-security controls and ensuring fair customer outcomes.

Skills

Cash management

Client services

Interpersonal skills

Time management

Communication skills

Presentation skills

Education

Bachelor's degree in a relevant field

Job description

HSBC in Dubai is seeking a Corporate Services Manager for Corporate Banking (UAE National Role). You will manage day-to-day corporate branch operations at HSBC M Square Branch and other corporate branches, ensuring effective service delivery, governance and risk controls.

You will liaise with clients and internal teams, handle payments, cash management, trade services, and channel delivery, identify improvements, support business growth through referrals, and uphold regulatory compliance to