Retail Banking Sales & Service Leader

HSBC; Sharjah; On-site; AED 180,000 - 260,000; Full time

Job summary

HSBC UAE is seeking a Sales and Service Manager for the Sharjah branch to drive sales across Retail Products and support the Branch Manager in planning, executing and tracking strategies. You will lead the team on pipeline management, coaching, and conversion to exceed branch targets.

You will monitor productivity, ensure high-quality customer conversations, maximize cross-sell opportunities, and maintain controls to balance revenue growth with efficiency, in line with HSBC values and a diverse

Qualifications

• Graduation degree is required to secure UAE visa and work permit.
• Previous experience in a significant operations/retail banking role.
• Time management and ability to meet deadlines are valued attributes.
• Effective people management and interpersonal skills are essential.

Responsibilities

• Drive sales performance across Retail Products ensuring achievement and delivery of PE on NTB Revolving & Borrowing.
• Support branch manager in planning, executing and tracking sales strategies to deliver the branch's plan.
• Lead and coach the team on pipeline management, activity planning & conversion.
• Actively monitor sales productivity taking timely actions to enhance performance where needed.
• Ensure consistent sales cadence, quality conversations & performance management through regular reviews.
• Support delivery of customer-centric sales while balancing revenue growth, operational efficiency & cost control.
• To assist the Branch Manager to plan direct control sales & services to lead RBWM teams and exceed targets set for the segments.
• To ensure excellent quality service is provided and cross-sell opportunities are maximized while maintaining required controls.
• To support the Branch Manager in the delivery of customer-driven service & sales efficiency of service capability, operational quality and control of costs to meet the branch plan.
• To deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.

Skills

People management

Time management

Interpersonal skills

Education

Graduation degree

Job description

HSBC UAE is seeking a Sales and Service Manager for the Sharjah branch to drive sales across Retail Products and support the Branch Manager in planning, executing and tracking strategies. You will lead the team on pipeline management, coaching, and conversion to exceed branch targets.

You will monitor productivity, ensure high-quality customer conversations, maximize cross-sell opportunities, and maintain controls to balance revenue growth with efficiency, in line with HSBC values and a diverse