Branch Sales & Service Specialist

HSBC Holdings plc; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

HSBC Holdings plc in Dubai is seeking an experienced Branch Customer Service professional to deliver excellent service, support sales, ensure compliance, and help grow the bank’s retail relationships.

You will be the first point of contact for customers, manage customer flows, promote self-service channels, and uphold KYC/AML standards in line with UAE regulations. A graduation degree is essential for a UAE visa.

Qualifications

• At least 5 years’ experience in retail banking, sales, customer service or branch operations.
• Knowledge of Know Your Customer (KYC), Anti-Money Laundering (AML) and sanctions requirements.
• Ability to manage complaints, service quality, and internal controls.

Responsibilities

• Act as the first point of contact for branch customers and manage customer flow.
• Identify opportunities to deepen relationships and promote cross-sell.
• Ensure compliance with UAE regulations and HSBC policies.

Skills

Customer service

Sales ability

Compliance risk

Operational knowledge

Process improvement

Education

Bachelor's degree

Job description

HSBC Holdings plc in Dubai is seeking an experienced Branch Customer Service professional to deliver excellent service, support sales, ensure compliance, and help grow the bank’s retail relationships.

You will be the first point of contact for customers, manage customer flows, promote self-service channels, and uphold KYC/AML standards in line with UAE regulations. A graduation degree is essential for a UAE visa.