Corporate Services Manager - Corporate Banking (UAE National Role)

HSBC; Dubai; Sur place; AED 300 000 - 460 000; Plein temps

Résumé du poste

HSBC in Dubai is seeking a Corporate Services Manager for Corporate Banking (UAE National Role). You will manage day-to-day corporate branch operations at HSBC M Square Branch and other corporate branches, ensuring effective service delivery, governance and risk controls.

You will liaise with clients and internal teams, handle payments, cash management, trade services, and channel delivery, identify improvements, support business growth through referrals, and uphold regulatory compliance to

Qualifications

• Strong knowledge of local and regional cash management with proven track record in Client Services.
• Excellent interpersonal and communication skills with internal and external stakeholders.
• Good business acumen and regulatory awareness relevant to UAE banking.
• Ability to manage time, plan, and deliver compelling presentations.

Responsabilités

• Manage day-to-day corporate branch operations, ensuring effective organisation, efficient service delivery and robust control procedures.
• Provide high-quality support to local and international clients on account operations, electronic channels, payments, cash management, trade services and other banking solutions.
• Act as the key liaison between Client Service, regional and global stakeholders, product teams, operations and other internal functions.
• Deliver client service excellence by managing service issues, resolving escalations and ensuring that client commitments are met.
• Identify and implement process improvements that enhance the client experience, streamline operations, reduce duplication and strengthen relationships.
• Support business growth through needs-based product referrals, cross-selling, client analysis and referrals to other HSBC business areas.
• Maintain strong governance and risk management by completing operational checks, reviewing audit and regulatory recommendations, supporting information-security controls and ensuring fair customer outcomes.

Connaissances

Cash management

Client services

Interpersonal skills

Time management

Communication skills

Presentation skills

Formation

Bachelor's degree in a relevant field

Description du poste

Corporate Services Manager - Corporate Banking (UAE National Role)

Location: Dubai, Dubai, AE, -

Brand: HSBC

Area of Interest:

Role Workstyle:

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential.

HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Through our international network, we connect emerging and mature markets, covering key growth areas. We partner with our corporate, government and institutional clients to help them achieve consistent, long-term performance. Our products and services include advisory, financing, prime services, research and analysis, securities services, trading and sales and transaction banking.

We are currently seeking an ambitious individual to join our team as a Corporate Services Manager. The job holder is responsible for managing the day-to-day activities of the Corporate Services department at HSBC M Square Branch and as well as other corporate branches.

In this role, you will:

• Manage day-to-day corporate branch operations, ensuring effective organisation, efficient service delivery and robust control procedures.
• Provide high-quality support to local and international clients on account operations, electronic channels, payments, cash management, trade services and other banking solutions.
• Act as the key liaison between Client Service, regional and global stakeholders, product teams, operations and other internal functions.
• Deliver client service excellence by managing service issues, resolving escalations and ensuring that client commitments are met.
• Identify and implement process improvements that enhance the client experience, streamline operations, reduce duplication and strengthen relationships.
• Support business growth through needs-based product referrals, cross-selling, client analysis and referrals to other HSBC business areas.
• Maintain strong governance and risk management by completing operational checks, reviewing audit and regulatory recommendations, supporting information-security controls and ensuring fair customer outcomes.

To be successful in the role, you should meet the following requirements:

• Strong knowledge of local and regional cash management with proven track record in Client Services.
• Good knowledge and direct experience of service provision and how customer service impacts client perception.
• Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
• Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
• Excellent time management, planning and organisation skills
• Excellent range of communication skills, including written, verbal, and the ability to deliver compelling presentations
• A full-time graduation degree of at least three years is essential for obtaining a UAE visa and/or work permit. For degrees obtained outside the UAE, valid attestations and equivalency are also mandatory

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by The Hong Kong and Shanghai Banking Corporation Limited.