Core Banking IT Support Engineer (On-Call)

VAM Systems

Dubai

On-site

AED 112,000 - 201,000

Full time

4 days ago

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Job summary

VAM Systems in the UAE is seeking an IT Support - Core Banking for our Dubai operations. The role focuses on IT operations and end-user support within banking environments, covering on-call incidents and routine maintenance.

Key requirements include a bachelor’s degree in IT or Computer Science, 3–5 years in IT Operations or Banking Infrastructure, and hands-on experience with Windows Server, Active Directory, VPN, MPLS, and Microsoft 365. Dubai-based role with after-hours coverage.

Qualifications

Bachelor's degree in information technology, Computer Science, or a related field.
3–5 years of experience in IT Operations.
Experience in Banking Operations or Infrastructure Support.
Knowledge of banking systems such as FCUBS, T24, Way4, DCMS and UAECB Applications.
Experience with Windows Server, Active Directory, Networking, VPN, MPLS, and Microsoft 365.

Responsibilities

Provide after-hours and on-call support for end users and customers to ensure timely resolution of production incidents, system outages, and urgent service requests.
Support Active Directory, Microsoft 365, Azure Intune and Windows environments.
Manage user accounts, access requests and application support activities.
Provide Level 1–2 support for end users' desktops, laptops, printers and peripherals.
Coordinate with vendors and support teams to resolve infrastructure and application-related issues.
Install, configure, upgrade and troubleshoot routers, switches and network devices.
Monitor MPLS WAN VPN and branch network connectivity and maintain network documentation.