Coordinator - Uniform Standards

Air Arabia; Sharjah; On-site; AED 28,000 - 39,000; Full time

Job summary

Air Arabia in Sharjah is seeking a Customer Service Associate to manage daily showroom operations and assist customers with purchases, alterations, and deliveries.

You will handle payments, receipts, and cash control while ensuring security and accuracy, and you will coordinate with supervisors for stock and logistical tasks as needed.

Qualifications

• High School or Diploma is acceptable for the role.
• Demonstrates pleasant personality and positive attitude at all times.
• Well-groomed and organized; capable of frequent movement.

Responsibilities

• Opens/closes showroom timely and maintains a safe, tidy workplace.
• Greets customers and handles main reception, processing payments and receipts.
• Balances cash drawer daily and follows security procedures.
• Documents transactions in the Large Transaction log and coordinates with vendors for pickups/drop-offs.
• Assists customers with purchases, alterations, fittings, and deliveries.

Skills

Customer service

Cash handling

Time management

Attention to detail

Education

High School or Diploma

Tools

Microsoft Office

Job description

Job Description:

Job Purpose

To assist customers and promptly respond to their queries by providing clear information, guidance and service needed , this includes delivery/dispatch of items and cash handling as per company’s adopted policies and procedures.

Key Result Responsibilities

• Opens/closes the showroom timely and maintains a safe and tidy workplace; ensures availability and readiness of display items in the assigned areas.
• Greets customers when entering and leaving the store.
• Handles the main reception desk: receiving payments, issuing receipts, keeping track of all cash and credit transactions, responds to customers’ inquiries whilst relaying clear messages and information as appropriate.
• Secures and properly controls cash, negotiable items, passwords and keys.
• Balances assigned cash drawer on a daily basis, maintains appropriate drawer limits, and adheres to all security procedures in respect to the cash drawer and the key to the cash drawer.
• Attends to customers’ purchases, alterations, laundry, items delivery, etc. Assists customers in fitting, takes measurements for alterations and communicates to manufacturer as needed.
• Properly documents all necessary transactions in the Large Transaction log
• Acts as focal point for the suppliers/vendors with respect to pick-up/drop-off of products and packages.
• Assists the officer/supervisor in stacking items on shelves accurately; collects items from store and delivers to customers as required.

Key Result Responsibilities - Continued

• Informs the officer/supervisor with any shortages in items or low inventory levels of products within the showroom.
• Packs items to be dispatched to the hubs/stations according to the approved orders and advises officer/supervisor once they are ready for processing.
• Prepares and maintains a database of all uniform orders (new/alteration) in an excel sheet format to be referred to as needed.
• Ensures the comfort of all customers, visitors and guests waiting in the showroom area, escorts them if needed.
• Collects and promptly delivers documents, stationery and messages within the showroom in a timely and efficient manner.
• Executes any other tasks as assigned by the Supervisor/Manager.

Qualifications (Academic, Training, Languages)

• High School or Diploma in any stream is acceptable.
• Demonstrates pleasant personality and positive attitude all times.
• Well-groomed and organized.
• Dynamic and physically fit for the job, requires frequent movement.
• Age recommended: not above 30 years.
• Proficient in Microsoft Office.
• Good in English Language (Any additional language is a plus).

Work Experience

• 1-3 years of customer service experience in a similar role in any industry.
• Reliable for handling cash with accuracy and no discrepancies.
• Ability to understand assignments and plan tasks according to priorities and logical order.
• Cooperative team player; possesses good organizing and time management skills.
• Stays up-to-date with needed information and/or changes within the company including names of departments and personnel and their offices locations.
• Capable of comprehending and classifying items and documents needed for required tasks.
• Multi-task oriented, responds to multiple assignments easily and promptly.
• Demonstrates high attention to details.
• Willing to support and provide alternate solutions in ad-hoc scenarios and unplanned situation.
• Dependable, self-initiative takes ownership and acts proactively.
• Displays energy and enthusiasm.
• Employs interpersonal skills to execute tasks and build trust in his/her performance.
• Demonstrates the ability to contribute and successfully deliver against set KPIs.

Requirements: