Meet and Greet / Front Desk Executive

Tanqeeb; Dubai; On-site; AED 48,000 - 72,000; Full time

Job summary

Tanqeeb in Dubai seeks a customer service professional to greet showroom visitors, answer calls, and assist walk-in customers at the Service Centre. You will help plan workshop capacity and ensure smooth queue management while maintaining a high standard of service.

The role requires at least a high school diploma or bachelor’s degree, strong English, and administrative skills. You will work in a collaborative team, liaise with various departments, and focus on customer satisfaction and

Qualifications

• Minimum 2 years of experience in customer service.
• Strong communication skills in English.
• Administrative skills.
• High school diploma or bachelor’s degree or equivalent education.

Responsibilities

• Greet customers arriving in the showroom and assist walk-in customers.
• Handle telephone switchboard and take messages.
• Plan workshop capacity and team capacity and monitor utilization.
• Ensure customers waiting are comfortable and attended to.
• Address initial customer complaints and direct to the responsible person.
• Follow up on customer complaints to ensure resolution.
• Maintain professional communication with customers before, during and after service.
• Collaborate with Sales/Parts/Finance departments to drive customer satisfaction.
• Contribute to customer growth and retention through ethical service.

Skills

Strong communication

Customer service

Administrative skills

Education

High school diploma or bachelor's degree

Job description

Job Responsibilities:

Meeting and greeting customers arriving in the Showroom. Handling the telephone switchboard and taking messages. Assisting Walk-in customers at the Service Centre. Planning the workshop capacity/ team capacity and continuous utilization of workshop. Ensuring that waiting customers have been made comfortable & are being well looked after. Handling initial verbal complaints from customers & directing them to the responsible person. Identifying methods for improvement in floor traffic control. Reporting to management any discrepancies noticeable in the showroom, this might contribute negatively to the achievement of customer satisfaction. Thanking the customer when they leave, wherever possible. CRM follow-up Monitoring customer complaints. Ensure highest degree of customer satisfaction and retention at all times. Handling customer complaints and ensure corrective action has been taken. Focus on quality of customer service & regular follow up. Communicate professionally with customers at all time before, during & after the service. Drive the department’s business through superior customer service and providing updated product information. Develops and maintain customers relations and ensure customer business growth. Maintains and develops existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction. Support overall objectives of the department. Encourage & maintain a high level of team spirit within the department. Should be team orientated, working as a team member assisting and supporting their colleagues and other departments in achieving a shared vision. Liaise with Sales/Parts/Finance Department Communicates ideas and plans with clarity and purpose driven by company values and the Division’s vision. Seeks, appreciates, assists, and participates significantly in unit specific projects or cross Divisional ones. Share responsibility for achieving customer growth and divisional targets. Attend, participate and contribute at team meetings.

Candidate Profile:

Minimum 2 years’ experience in customer service Strong communication skills in English Administrative skills High school Diploma or bachelor’s degree