Store Supervisor, Sports

GMG; Abu Dhabi; On-site; AED 89,280 - 133,920; Full time

Job summary

GMG in Abu Dhabi is seeking a Store Sales Supervisor to drive sales through the Store Sales team while delivering exceptional operational, commercial and customer service standards.

You will oversee scheduling, merchandising, promotions, cash handling, inventory, and reporting, while ensuring brand policy adherence. The role also involves developing the team, maintaining service quality, and ensuring loss prevention and policy compliance across store activities.

Qualifications

• Bachelor's degree in any discipline.
• 4–5 years of relevant experience in retail operations.
• Fluent English, both written and spoken.
• Customer-focused approach with strong product knowledge.
• Proficient with MS Office and basic retail tools.

Responsibilities

• Supports in delivering the store's annual sales targets.
• Maintains coverage and scheduling to ensure high customer service levels.
• Conducts store operations audits for policy compliance.
• Oversees after-sales processes and communicates with stakeholders.
• Ensures customer needs are met and complaints are resolved.
• Maintains visual merchandising and brand policy adherence.
• Manages promotions, pricing accuracy, and stock reports.
• Shares sales insights, cash handling, inventory, and record keeping.
• Maintains loss prevention standards and inventory accuracy.
• Directs the team to follow SOPs and store appearance standards.

Skills

Fluent English

Customer oriented

MS Office

Industry knowledge

Product knowledge

Education

Bachelor's degree in any discipline

Job description

About the role

The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team. The role is also responsible for ensuring the delivery of exceptional operational, commercial and customer service standards.

Core Responsibilities

• Supports in delivering the store annual sales targets
• Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service
• Conducts store operations audits to ensure compliance with the required store standard operating policies
• Oversees the store’s after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
• Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers
• Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy
• Ensures promotions and pricing are accurate and in tune with company standards and policies.
• Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
• Submits daily invoices and sales recap to Finance
• Executes store operations including cash handling, inventory taking and record keeping in line with company’s standard operating procedures
• Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
• Manages inventory such as in-bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
• Ensures interior and exterior of the store are clean and maintained to company and brand standards
• Directs the team to follow standard operating procedures and store appearance standards
• Carries out the duties of a cashier (as required)

People Management

• Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG’s performance management process
• Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
• Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement

Qualifications / Skills

• Bachelor’s degree in any discipline
• A minimum of 4 - 5 years of relevant experience with at least 3 years in a similar supervisory role in retail operations
• Fluent English (written and spoken)
• Industry expertise
• Product/Category knowledge
• Customer Orientation
• MS Office and Tools