Coordinator, Luggage

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 67,000 - 89,000; Full time

Job summary

Atlantis, The Royal in Dubai is seeking a Luggage Coordinator for Front Services to manage guest luggage and optimize delivery efficiency while ensuring a five-star guest experience. You will coordinate task distribution to Bellmen and report daily operations to the Front Services team, maintaining a high level of professionalism.

The role emphasizes excellent communication, organization, and attentive service in a guest-facing environment, with opportunities to contribute to flawless guest

Qualifications

• Must be computer literate with strong organization and planning skills.
• Excellent verbal and written communication and high attention to detail.
• Ability to read social situations and deliver a first-class experience.

Responsibilities

• Handle guest luggage and assign tasks to Bellmen.
• Optimize delivery and dispatch times for efficiency.
• Record, evaluate and report daily operational details to Front Services leadership.
• Ensure fair distribution of tasks to Bellmen while delivering five-star service.
• Represent Atlantis Dubai professionally at all times.

Skills

Computer literacy

Organization skills

Communication skills

Attention to detail

Job description

As a Luggage Coordinator for our Front Services you will be responsible for the activities associated with the guest luggage and general tasks assignment. You will optimize delivery and dispatch times in the most efficient way to ensure exception guest outcomes. You will have to evaluate, record, and report daily operational details to the Assistant Manager, Front Services and ensure a fair and constant distribution of tasks to Bellman while being able to provide five tar service in a guest facing environment. Luggage Coordinator will positively represent Atlantis Dubai professional image and reputation at all times.

Working for Atlantis, The Royal gives you the key to a myriad of growth opportunities considering your career preferences. The possibility to cross-train within the hotel will allow you to develop your professional and personal skills to continuously learn. Passion for customer service is the driving force for this role.

Desired Candidate Profile

To be eligible for this role the candidate must be computer literate, have great organization and planning skills. Excellent verbal and written communication skills, high attention to detail, and the ability to read a social situation and deliver a first-class experience.