Coordinator, Luggage

Kerzner International; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Food & beverage privileges

Hotel discounts worldwide

Health insurance (including dental)

Annual flights home

Life insurance

Incentive program

Wellness and social initiatives

Job summary

Atlantis, The Palm (Kerzner International) is seeking a meticulous Luggage Coordinator for our Front Services team in Dubai. You will manage guest luggage operations, optimize delivery times, and ensure smooth task distribution to Bellmen in a fast-paced luxury setting.

You will contribute to a five-star guest experience, maintain accurate daily reports, and collaborate with the Assistant Manager Front Services. A competitive tax-free UAE salary and extensive staff benefits accompany this role.

Qualifications

• Candidates should be computer literate with strong planning skills.
• Excellent verbal and written communication skills.
• High attention to detail and ability to deliver guest-focused service.

Responsibilities

• Coordinate luggage activities and tasks for Bellmen and Front Services.
• Optimize delivery and dispatch times to achieve efficient guest outcomes.
• Record, evaluate and report daily operational details to the Assistant Manager, Front Services.
• Provide five-star service in a fast-paced, guest-facing environment.

Skills

Organization

Attention to detail

Communication

Multitasking

Job description

A part of Kerzner International, a global leader in luxury hospitality, Atlantis, The Palm is a world where iconic stays, legendary adventures, and the boldest flavours all come together to transport guests to A World Away.

The iconic resort, located on the crescent of Palm Island, features 1,544 Rooms, Suites, and Signature Suites, each designed with thoughtful details inspired by the sea. It is the ultimate destination for world-class dining, bringing together some of the most renowned celebrity chefs and Michelin-starred restaurants. The resort is also home to unforgettable experiences, from record-breaking thrills at the world’s largest waterpark to stunning views of 65,000 marine animals in the aquarium, and close encounters with resident Indo-Pacific dolphins at Dolphin Bay.

Behind this extraordinary destination are over 6,000 colleagues from 129 nationalities. Together, we foster a vibrant and inclusive culture where talent is nurtured, wellbeing is prioritised, and careers truly thrive.

Atlantis, Dubai, is a truly extraordinary, intriguing, and unique entertainment destination, and we currently have an opportunity for an experienced Luggage Coordinator to join our amazing Front Services team at Atlantis! At Atlantis we strive to create a destination experience that is not only unforgettable throughout each guest stay, but where amazing and everlasting memories are created!

Are you a highly organized person with an exceptional eye for detail? Are you an expert multitasker with the ability to manage and direct a large team is an extremely fast, demanding environment? Can you provide outstanding service and drive efficient tasks times? If this is the case, our Front Services team at Atlantis is looking for a candidate like you!

About The Role

As a Luggage Coordinator for our Front Services you will be responsible for the activities associated with the guest luggage and general tasks assignment. You will optimize delivery and dispatch times in the most efficient way to ensure exception guest outcomes. You will have to evaluate, record, and report daily operational details to the Assistant Manager, Front Services and ensure a fair and constant distribution of tasks to Bellman while being able to provide five tar service in a guest facing environment. Luggage Coordinator will positively represent Atlantis Dubai professional image and reputation at all times.

Working for Atlantis, The Royal gives you the key to a myriad of growth opportunities considering your career preferences. The possibility to cross-train within the hotel will allow you to develop your professional and personal skills to continuously learn. Passion for customer service is the driving force for this role.

About You

To be eligible for this role the candidate must be computer literate, have great organization and planning skills. Excellent verbal and written communication skills, high attention to detail, and the ability to read a social situation and deliver a first-class experience.

Atlantis, Dubai, offers an unbeatable opportunity to grow and develop in your career right in the mix of a continuously developing city and a diverse range of cultures.

We offer a competitive, tax-free salary paid in UAE Dirhams (AED), alongside a wealth of benefits. These include generous food and beverage privileges, exclusive discounted rates at all Kerzner properties worldwide, comprehensive health insurance (with dental coverage), annual flights home, life insurance, an incentive program, and a variety of colleague wellness and social initiatives.

With a strong emphasis on learning and development, colleagues at Atlantis enjoy access to world-class training, career mobility, and internal growth opportunities across the Kerzner portfolio - making this an ideal environment for ambitious individuals seeking a long-term, fulfilling career in luxury hospitality. Join the A-Team and discover the extraordinary.