Coordinator - Housekeeping

Wynn Al Marjan Island; Abu Dhabi; On-site; AED 78,000 - 100,000; Full time

Job summary

Wynn Al Marjan Island is seeking an Admin Assistant for Housekeeping to support daily operations, handle guest requests, and maintain accurate records and reports in a fast-paced luxury environment.

Fluent English is required. 2+ years of hospitality admin experience is preferred, with housekeeping experience welcome. Proficiency in Opera and FCS1, MS Office, and strong communication and organizational skills are essential.

Qualifications

• Fluent English
• 2+ years admin experience in hospitality/luxury is preferred
• Housekeeping experience preferred
• Knowledge of Opera & FCS1
• Strong MS Office skills
• Good communication, organization, and admin skills
• Able to work accurately in a fast-paced environment

Responsibilities

• Prepare daily reports and updates
• Handle calls requests and follow-ups
• Use Opera & FCS1 to track room status and service requests
• Monitor and follow up on trace reports
• Raise and track maintenance service requests
• Support room assignments and system updates
• Coordinate with Front Office on room status and priorities
• Manage leave records and communicate sick calls
• Monitor room turnover and report updates
• Support communication during PMS downtime
• Handle pest complaints and missing item logs
• Ensure proper shift handovers and office supplies
• Provide admin support to Housekeeping leadership
• Maintain professionalism confidentiality and compliance

Skills

Excellent communication

Organization skills

Administrative skills

Confidentiality

Attention to detail

Tools

Opera

FCS1

MS Office

Job description

• Prepare daily reports and updates
• Handle calls requests and follow-ups
• Use Opera & FCS1 to track room status and service requests
• Monitor and follow up on trace reports
• Raise and track maintenance service requests
• Support room assignments and system updates
• Control master keys and devices
• Track on-loan items
• Coordinate with Front Office on room status and priorities
• Manage leave records and communicate sick calls
• Monitor room turnover and report updates
• Support communication during PMS downtime
• Handle pest complaints and missing item logs
• Ensure proper shift handovers and office supplies
• Provide admin support to Housekeeping leadership
• Maintain professionalism confidentiality and compliance
• Fluent in English
• 2+ years admin experience hospitality/luxury preferred
• Housekeeping experience preferred
• Knowledge of Opera & FCS1
• Strong MS Office skills
• Good communication, organization, and admin skills
• Able to work accurately in a fast-paced environment