Contracting & Administration Officer, MEA APAC

ACCOR; Dubai; On-site; AED 167,000 - 257,000; Full time

Job summary

ACCOR is seeking an organised, proactive Contracting and Administration Officer to support the Centre of Revenue Intelligence across Dubai, MEA APAC. You will coordinate billing, contracts, onboarding, and maintain efficient processes, reporting to the Senior Vice President of Topline Performance & Business Intelligence.

The role requires strong Excel skills, discreet handling of confidential information, and the ability to work across time zones and countries.

Qualifications

• Bachelor’s degree in Business Administration, Finance, Hospitality or a related discipline.
• Proven experience in administrative, operations, finance or HR coordination roles.
• Hospitality industry experience is required.
• Strong proficiency in Microsoft Excel and financial or business administration systems.
• Demonstrated ability to manage confidential and commercially sensitive information with professionalism and discretion.

Responsibilities

• Coordinate monthly billing cycles for portfolio hotels across MEA APAC locations and shared service centres.
• Prepare and issue service contracts, invoices and supporting documentation in line with pricing tiers.
• Monitor payment status and support collections with Finance.
• Maintain records of contracts, pricing, service tiers and amendments.
• Track contract expiry dates, renewal windows and notice periods.

Skills

Organisation & detail-orientation

Stakeholder management

Communication

Multitasking

Education

Bachelor's degree in Business Administration/Finance/Hospitality

Tools

Microsoft Excel

Finance software

Job description

We are seeking an organised proactive and detail-oriented Contracting amp Administration Officer to provide administrative and operational support to the newly established Centre of Revenue Intelligence across our Dubai Bangkok and Sydney locations Reporting to the Senior Vice President Topline Performance amp Business Intelligence Middle East Africa Asia amp Pacific MEA APAC you will play a pivotal role in ensuring the smooth day to day operations of the function Acting as the primary liaison with Finance and People and Culture you will coordinate billing and contract administration support hotel onboarding and maintain efficient operational processes across the region This role requires exceptional organisation strong stakeholder management skills and the ability to manage confidential commercial information with discretion

Getting to know the role and your responsibilities

Coordinate monthly billing cycles for portfolio hotels across all MEA APAC locations and shared service centres Prepare and issue service contracts invoices and supporting documentation in line with agreed service tiers and pricing Monitor payment status and partner with Finance to support collections and resolve billing queries Maintain accurate records of contracts pricing service tiers and amendments ensuring documentation remains current and compliant Track contract expiry dates renewal windows and notice periods proactively notifying leadership of upcoming actions Coordinate the onboarding of new portfolio hotels including documentation system access technology subscriptions and kick-off meetings Maintain the program calendar including meetings onboarding activities site visits and key project milestones Prepare regular reporting for leadership including billing status contract pipeline renewals and operational updates Partner with local People amp Culture teams to support leave administration payroll coordination and new starter onboarding Coordinate domestic and international travel arrangements expense administration and maintain centralised documentation and filing systems Provide general administrative and operational support to ensure the efficient running of the Centre of Revenue Intelligence

Bachelor's degree in Business Administration, Finance, Hospitality or a related discipline.Minimum 4 years' experience in an administrative, operations, finance or HR coordination role.Hospitality industry experience is required.Strong proficiency in Microsoft Excel and financial or business administration systems.Demonstrated ability to manage confidential and commercially sensitive information with professionalism and discretion.Excellent organisational skills with exceptional attention to detail and the ability to manage multiple priorities and deadlines.Strong communication and stakeholder management skills, with a collaborative and service-oriented approach.Comfortable working across multiple countries, time zones and cross-functional teams.Fluency in English and at least one additional language, written and spoken, is required. Two additional languages are preferred.