Contracting & Administration Officer, MEA APAC

AccorHotels Middle East; Abu Dhabi; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Discounted Heartist rates across Accor

International career opportunities

Revenue Management Academy certificate

Job summary

AccorHotels Middle East is seeking a Contracting & Administration Officer to support the Centre of Revenue Intelligence across Dubai, with responsibilities spanning billing, contracts and onboarding for MEA/APAC hotels.

The role requires 4+ years in administrative/finance/HR coordination within hospitality, strong Excel skills and the ability to handle confidential information with discretion. Fluency in English plus additional languages is preferred.

Qualifications

• Bachelor's degree in Business Administration, Finance, Hospitality or a related discipline is required.
• Minimum 4 years' experience in administrative, operations, finance or HR coordination roles, preferably in hospitality.
• Hospit ality industry experience is required and Excel/financial systems proficiency is essential.
• Ability to handle confidential information professionally and discreetly.
• Excellent organisational skills with attention to detail and ability to manage multiple priorities and deadlines.
• Strong communication and stakeholder management, with a collaborative, service-oriented approach.
• Comfortable working across multiple countries, time zones and cross-functional teams; English plus additional languages preferred.

Responsibilities

• Coordinate monthly billing cycles for portfolio hotels across MEA APAC locations and shared service centres.
• Prepare and issue service contracts, invoices and supporting documentation in line with pricing tiers.
• Monitor payment status and support collections with Finance.
• Maintain contract records, pricing, service tiers and amendments; ensure current, compliant documentation.
• Track contract expiry dates, renewal windows and notice periods; inform leadership of upcoming actions.
• Coordinate onboarding of new portfolio hotels, including documentation, access and subscriptions.
• Maintain program calendar with meetings, onboarding activities, site visits and milestones.
• Prepare regular leadership reporting on billing, contract pipeline, renewals and operations.
• Coordinate travel, expenses and centralised filing; support leave, payroll and onboarding with People & Culture teams.
• Provide general administrative and operational support to run the Centre of Revenue Intelligence efficiently.

Skills

Stakeholder management

Organisational skills

Attention to detail

Communication skills

Education

Bachelor's degree in Business Administration, Finance, Hospitality or related

Tools

Microsoft Excel

Finance systems

Job description

Job description

Accor is a world leader in the hotel industry, present in 110 countries, with more than 5,500 hotels and 10,000 restaurants and bars. The group deploys an integrated hotel ecosystem that is among the most diversified in the sector, notably associating luxury and high-end brands, mid-range and economic offers, exclusive lifestyle concepts, venues for shows and entertainment, clubs, restaurants and bars, private residences, shared accommodation, Qantas Lounges, concierge services and co-working spaces. Accor has a portfolio of incomparable brands, led by more than 300,000 employees around the world.

We are seeking an organised, proactive and detail-oriented Contracting & Administration Officer to provide administrative and operational support to the newly established Centre of Revenue Intelligence across our Dubai, Bangkok and Sydney locations.

Reporting to the Senior Vice President, Topline Performance & Business Intelligence, Middle East, Africa, Asia & Pacific, MEA APAC, you will play a pivotal role in ensuring the smooth day to day operations of the function. Acting as the primary liaison with Finance and People and Culture, you will coordinate billing and contract administration, support hotel onboarding, and maintain efficient operational processes across the region. This role requires exceptional organisation, strong stakeholder management skills, and the ability to manage confidential commercial information with discretion.

Getting to know the role and your responsibilities

• Coordinate monthly billing cycles for portfolio hotels across all MEA APAC locations and shared service centres.
• Prepare and issue service contracts, invoices and supporting documentation in line with agreed service tiers and pricing.
• Monitor payment status and partner with Finance to support collections and resolve billing queries.
• Maintain accurate records of contracts, pricing, service tiers and amendments, ensuring documentation remains current and compliant.
• Track contract expiry dates, renewal windows and notice periods, proactively notifying leadership of upcoming actions.
• Coordinate the onboarding of new portfolio hotels, including documentation, system access, technology subscriptions and kick-off meetings.
• Maintain the program calendar, including meetings, onboarding activities, site visits and key project milestones.
• Prepare regular reporting for leadership, including billing status, contract pipeline, renewals and operational updates.
• Partner with local People & Culture teams to support leave administration, payroll coordination and new starter onboarding.
• Coordinate domestic and international travel arrangements, expense administration and maintain centralised documentation and filing systems.
• Provide general administrative and operational support to ensure the efficient running of the Centre of Revenue Intelligence.

Qualifications

• Bachelor's degree in Business Administration, Finance, Hospitality or a related discipline.
• Minimum 4 years' experience in an administrative, operations, finance or HR coordination role.
• Hospitality industry experience is required.
• Strong proficiency in Microsoft Excel and financial or business administration systems.
• Demonstrated ability to manage confidential and commercially sensitive information with professionalism and discretion.
• Excellent organisational skills with exceptional attention to detail and the ability to manage multiple priorities and deadlines.
• Strong communication and stakeholder management skills, with a collaborative and service-oriented approach.
• Comfortable working across multiple countries, time zones and cross-functional teams.
• Fluency in English and at least one additional language, written and spoken, is required. Two additional languages are preferred.

Additional Information

• Enjoy discounted Heartist rates across Accor's global network of hotels, food and beverage venues, and wellness centres.
• Explore international career opportunities across Accor's hotel portfolio.
• Benefit from continuous learning and professional development, including Accor's Revenue Management Academy certification.

This role is based in Dubai, United Arab Emirates.