Contact Center Agents

TASC Outsourcing; Abu Dhabi; Vor Ort; AED 22.000 - 29.000; Vollzeit

Benefits dieser Stelle

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Zusammenfassung

TASC Outsourcing in Abu Dhabi is hiring a Contact Center Agent for our on-site team. This entry-level position targets UAE nationals and includes comprehensive training plus career growth opportunities. You will handle customer calls, provide information, and contribute to a high-standard customer experience.

The role emphasizes teamwork, clear communication in Arabic and English, and adherence to scripts and processes. Prior contact center experience is a plus but not required.

Qualifikationen

• UAE national with 0-1 years of customer service or contact center experience.
• Internship or experience in a contact center environment is preferred.

Aufgaben

• Answer inbound customer calls promptly and professionally.
• Handle customer inquiries and provide accurate information.
• Resolve customer issues efficiently and escalate when necessary.
• Manage and follow up on customer complaints to ensure satisfaction.
• Document all interactions and update the CRM system accurately.
• Meet individual and team performance targets and KPIs.
• Adhere to company policies, call scripts, and quality standards.
• Collaborate with team members to share best practices and improve processes.
• Participate in ongoing training sessions and workshops.
• Support ad-hoc tasks and projects as required.

Kenntnisse

Arabic

English

Customer service

Time management

Teamwork

Problem solving

Ausbildung

High school diploma

Customer service certification

Tools

CRM software

Jobbeschreibung

Job Location: Abu Dhabi, United Arab Emirates

Work Mode: On-site

Date Posted: 9 October 2026

Job Reference/ID: JP-001655

Job Description / Role:

Join our Abu Dhabi contact center as a Contact Center Agent. This entry-level role is open to UAE nationals. We offer comprehensive training and opportunities for career growth.

Key Responsibilities:

• Answer inbound customer calls promptly and professionally
• Handle customer enquiries and provide accurate information
• Resolve customer issues efficiently and escalates when necessary
• Manage and follow up on customer complaints to ensure satisfaction
• Document all interactions and update the CRM system accurately
• Meet individual and team performance targets and KPIs
• Adhere to company policies, call scripts, and quality standards
• Collaborate with team members to share best practices and improve processes
• Participate in ongoing training sessions and workshops
• Support ad-hoc tasks and projects as required

Experience Required:

• UAE national with 0-1 years of customer service or contact center experience
• Prior internship or experience in a contact center environment (Preferred)

Education Qualifications:

• High school diploma or equivalent
• Certification in customer service or call handling (Preferred)

Skills Required:

• Fluent verbal communication skills in Arabic and English
• Basic technical proficiency in handling inbound and outbound calls
• Strong customer query resolution and complaint-handling abilities
• Excellent problem-solving and time management skills
• Professional demeanor with a customer-first attitude
• Ability to work effectively in a team-oriented environment
• Demonstrated ability to multitask and adapt to changing priorities
• Proficiency in additional languages
• Familiarity with CRM or call center software
• Flexibility to work shifts, including weekends and public holidays

Employment / Job Type: Contract

Nationality: UAE National (Emiratisation)

About the Company:

Dubai headquartered staffing and outsourcing company serving clients across the UAE, Saudi Arabia, and the wider Gulf. TASC provides contract and temporary staffing, permanent recruitment, managed services, payroll and visa administration, and outsourced retail and field teams across information technology, banking, telecommunications, retail, healthcare, construction, and business support functions.

Company Industry: Recruitment / Staffing / HR Services

Department / Functional Area: Contact Center

Closing Date: Not mentioned (apply as soon as possible)