Concierge Supervisor - Female

AccorHotels Middle East; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

AccorHotels Middle East is seeking a Bell Supervisor to lead and schedule bell staff, ensuring smooth operation of the lobby and guest services.

You will coordinate with the front desk, mentor your team on service standards, and arrange guest transportation, while maintaining grooming and professional hospitality. Fluency in Arabic and English is essential, with additional languages a plus.

Qualifications

• High School diploma or equivalent.
• Prior experience in bell services with leadership duties.
• Strong communication and organizational skills.
• Knowledge of local attractions and services.
• Arabic-English fluency; additional languages are a plus.

Responsibilities

• Lead and schedule bell staff for efficient operation.
• Ensure timely luggage delivery and guest escort services.
• Coordinate with front desk for guest requests.
• Oversee cleanliness and functionality of the lobby area.
• Mentor bell staff on service standards.
• Coordinate and supervise Bellmen, Doormen and the valet team.
• Maintain proper grooming at all times.
• Show cooperation and respect within the team and other departments.
• Be aware of daily activities and have product knowledge of hotel facilities.
• Handle issuance of guest room key cards and control guest security.
• Arrange guest transportation requests including Limousine service, Shuttle Bus and car rental via hotel rent-a-car partner.

Skills

Leadership

Communication

Organizational skills

Arabic-English fluency

Education

High School diploma or equivalent

Job description

Job description

Company Description

Job Description

Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

Job description

1. Supervision: Lead and schedule bell staff for efficient operation.
2. Guest Assistance: Ensure timely luggage delivery and guest escort services.
3. Communication: Coordinate with front desk for guest requests.
4. Maintenance: Oversee cleanliness and functionality of the lobby area.
5. Training: Mentor bell staff on service standards.
6. Implement, coordinate and supervise Bellmen, Doormen and the valet parking team.
7. Proper grooming at all times.
8. Show fullest cooperation and respect within the team and other departments.
9. Is aware of the daily activities and has product knowledge of all the hotel facilities.
10. Handle issuance of guest room key cards and ensure effective control for guest security.
11. Arrange all guest transportation requests including Limousine service, Shuttle Bus and car rental with coordination with our rent a car agent available in the hotel.

Qualifications

High School diploma or equivalent.

Prior experience in bell services with leadership duties.

Good communication and organizational skills.

Knowledge of local attractions and services.

Additional Information

Experience is an asset Prior experience working with related system Strong interpersonal and problem-solving abilities Fluency in Arabic & English, Additional Language is an added advantage.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS