Bellman

Mercure Hotels; Abu Dhabi; On-site; AED 30,000 - 54,000; Full time

Job summary

Mercure Abu Dhabi Downtown is seeking a friendly Bellman to ensure timely luggage delivery and a warm welcome for guests. You will professionally orient guests to their rooms, remain present in the lobby as an ambassador of the property and brand, and deliver exceptional service in a fast-paced environment.

The ideal candidate has at least 1 year of experience in a similar role, a hospitality background, and fluent English; additional languages are a plus.

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• At least 1 year experience working on a similar role.
• Hospitality background is preferred.
• Fluency in English; additional languages are a plus.

Responsibilities

• Timely delivery of guests’ luggage, messages and any other items for delivery within the property.
• Personalize guests’ orientation of their room in a professional, friendly and engaging way.
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests.
• Service focused personality is essential; customer related experience an asset.

Skills

Guest service

Communication

Teamwork

Calm under pressure

Education

Hospitality background

Job description

Job Description:

Company Description

"Why work for Accor?"\

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

What you will be doing:

• Timely delivery of guests’ luggage, messages and any other items for delivery within the property
• Personalize guests’ orientation of their room in a professional, friendly and engaging way
• Maintain presence in the lobby as an ambassador of the property and brand, offering exceptional service to the guests
• Service focused personality is essential; customer related experience an asset
• Ability to work well under pressure in a fast paced environment
• Excellent communication skills and a professional presentation
• Ability to work cohesively with fellow colleagues as part of a team

Qualifications

• Ability to focus attention on guest needs, remaining calm and courteous at all times
• At least 1 year experience working on a similar role.
• Hospitality background is preferred.
• Fluency in English; additional languages are a plus.

Additional Information

Bellman for Mercure Abu Dhabi Downtown