Head Concierge

Family Office; Dubai; On-site; AED 400,000 - 650,000; Full time

Job summary

Family Office in Dubai seeks a Chief Concierge to deliver highly personalised, discreet lifestyle support to a UHNW principal and family. This role demands exceptional judgment, sophistication, and the ability to anticipate needs before they arise.

The candidate will coordinate bespoke experiences, manage VIP reservations, and liaise with private aviation, luxury hospitality, and trusted service providers worldwide.

Qualifications

• Experience in ultra-luxury private service or family office environments.
• Proven ability to anticipate needs and anticipate requests with discretion.
• Demonstrated integrity and professional judgement in sensitive matters.

Responsibilities

• Serve as primary contact for all concierge and lifestyle needs of the principal and family.
• Arrange personalised experiences, reservations, travel, dining, events, and transport.
• Maintain a network across luxury hospitality, private aviation, restaurants, and exclusive services.
• Coordinate complex requests from planning to execution with high standards.
• Manage VIP reservations and last‑minute arrangements with speed and precision.
• Collaborate with household staff, drivers, security, travel teams, and external providers.
• Maintain knowledge of preferences, routines, expectations, and family requirements.
• Handle confidential information with discretion and integrity.

Skills

Luxury service

Discretion

Emotional intelligence

Resourcefulness

Impeccable judgement

Job description

An exclusive Private Family Office is seeking an exceptional Chief Concierge to deliver highly personalised, discreet, and seamless lifestyle support to a UHNW principal and family.

This is a highly trusted position requiring someone who understands the standards of ultra-luxury private service, anticipates needs before they arise, and can manage complex requests with complete discretion and professionalism.

Key Responsibilities

• Serve as the primary point of contact for all concierge and lifestyle-related requirements of the principal and family.
• Anticipate preferences and proactively arrange personalised experiences, services, reservations, travel, transportation, dining, entertainment, events, and other lifestyle requirements.
• Build and maintain a strong network of trusted contacts across luxury hospitality, private aviation, restaurants, retail, wellness, entertainment, and exclusive lifestyle services.
• Coordinate complex and time-sensitive requests from initial planning through to execution, ensuring every detail is delivered to the highest standard.
• Manage VIP reservations, special arrangements, private experiences, and last-minute requests with speed and precision.
• Coordinate closely with household staff, drivers, personal assistants, security, travel teams, and external service providers.
• Maintain detailed knowledge of the principal's preferences, routines, expectations, and family requirements.
• Source bespoke and hard-to-access experiences and solutions while maintaining strict confidentiality.
• Handle sensitive information and personal matters with the highest level of discretion and integrity.
• Ensure all external suppliers and service providers meet the required standards of quality, reliability, and confidentiality.
• Remain available and responsive when required, particularly during travel, special events, and high-priority family engagements.

What We Are Looking For

We are seeking a true luxury service professional who understands that working within a private family office requires more than excellent customer service. The successful candidate will be trusted with highly personal requirements and must demonstrate absolute discretion, emotional intelligence, maturity, resourcefulness, and impeccable judgement.

Extensive international travel with the UHNWI and the ability to accompany the principal and family as required is a mandatory requirement for this role. The successful candidate must be highly flexible and comfortable adapting to different destinations, schedules, environments, and last‑minute requirements while maintaining the highest standards of professionalism and discretion.

Confidentiality and discretion are fundamental requirements of this position.