Computer User Support Specialist

Mar Lows; Abu Dhabi; On-site; AED 45,000 - 60,000; Full time

Job summary

Mar Lows in the United Arab Emirates is seeking a Computer User Support Specialist to provide technical support and troubleshoot computer/software issues for our team and customers.

You will walk users through step-by-step solutions remotely, document tickets, and escalate complex problems while staying current with software and systems used. This role emphasizes clear communication and patient assistance.

Qualifications

• Strong technical troubleshooting skills.
• IT support or help desk experience preferred.
• Excellent communication and patience with non-technical users.

Responsibilities

• Provide technical support and troubleshoot computer/software issues.
• Walk users through step-by-step solutions remotely.
• Document support tickets and resolutions accurately.
• Escalate unresolved technical issues to the right team.
• Stay current on the software/systems commonly used.

Skills

Technical troubleshooting

Customer support

Remote guidance

Job description

We're seeking a Computer User Support Specialist to provide technical support and troubleshooting to our team and/or customers.

Key Responsibilities

• Provide technical support and troubleshoot computer/software issues
• Walk users through step-by-step solutions remotely
• Document support tickets and resolutions accurately
• Escalate unresolved technical issues to the right team
• Stay current on the software/systems commonly used

Requirements

• Strong technical troubleshooting skills
• IT support or help desk experience preferred
• Excellent communication and patience with non-technical users