Complex Liability Adjuster

Sedgwick; Dubai; Hybrid; AED 350,000 - 600,000; Full time

Benefits offered by this job

Gratuity

Holiday allowance 25 days + bank

Flexible working from office or home

Housing allowance

Travel allowance

Private healthcare

Life assurance

Employee assistance programme

Training via Sedgwick University

Discounts on various benefits

Job summary

Sedgwick is seeking a Complex Liability Adjuster to oversee high-value liability and personal injury claims across the Middle East. The role requires a legal/insurance background, 10+ years’ experience, and strong client engagement skills.

Travel across the Middle East is required, Arabic skills are advantageous, and the position offers a competitive package with robust professional development opportunities.

Qualifications

• At least 10 years of experience in legal and/or insurance fields.
• Strong knowledge of personal injury claims and liability protocols.
• Professional qualifications such as ACII/ACILA are preferred.

Responsibilities

• Lead complex liability and personal injury claims across the Middle East.
• Engage with insurers, brokers, legal professionals, and corporate clients.
• Provide strategic direction and leadership on high-value, complex claims.

Skills

Senior leadership

Legal & insurance background

Personal injury knowledge

Claims handling

Stakeholder management

English communication

Regional travel

Middle East experience

Education

LLB qualified

ACII/ACILA

Job description

By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Complex Liability Adjuster

Job Location: UAE

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

Lead Complex Liability and Personal Injury Claims Across the Middle East with Our Global Specialty Team.

Join our Global Specialty team as a Complex Liability professional, supporting the delivery of complex liability and personal injury claims across the Middle East region. This highly visible role combines technical expertise, strategic client engagement, and leadership, working closely with insurers, brokers, legal professionals, and corporate clients on high-value and technically challenging matters.

You will bring at least 10 years of experience from a legal and/or insurance background, with strong knowledge of personal injury claims, liability protocols, and specialist areas such as Professional Indemnity, Product Liability, and Medical Malpractice. An LLB qualification is preferable, with ACII, ACILA, or equivalent professional qualifications highly desirable.

The role requires regular travel across the region for client meetings, site visits, and stakeholder engagement, making strong communication skills and commercial acumen essential. Previous Middle East experience and Arabic language skills would be advantageous but are not essential.

This is an outstanding opportunity to play a key role in the growth and success of a leading Global Specialty practice while working on some of the region's most complex and rewarding claims.

The skills you will have when you apply:

• Senior-Level Expertise – Proven experience operating at Director, Associate Director, or equivalent senior leadership level within the insurance and/or legal sectors.
• Industry Background – Minimum 10 years’ experience within insurance, legal services, claims management, or a related field.
• Legal Qualification – LLB qualified, with a strong understanding of liability, litigation, and claims handling principles.
• Professional Accreditation – ACII, ACILA, or equivalent professional qualifications preferred.
• Personal Injury Knowledge – Extensive experience managing personal injury claims and applying relevant claims protocols.
• Specialist Claims Expertise – Strong technical knowledge of Complex Casualty, Professional Indemnity, Product Liability, Medical Malpractice, and related specialty risks.
• Stakeholder Management – Demonstrated ability to build trusted relationships with insurers, brokers, legal professionals, corporate clients, and other key stakeholders.
• Client-Facing Skills – Confident representing the business at client meetings, site visits, and industry engagements across the Middle East region.
• Technical Leadership – Ability to provide expert guidance, oversight, and strategic direction on complex and high-value claims.
• Commercial Acumen – Strong understanding of client needs, market dynamics, and business development opportunities within the specialty claims sector.
• Communication Skills – Excellent written and verbal communication skills in English, with the ability to influence and engage senior stakeholders.
• Regional Mobility – Willingness and ability to travel regularly throughout the Middle East to support clients and operational requirements.
• Middle East Experience (Desirable) – Previous experience working within Middle Eastern insurance, legal, or claims environments.
• Arabic Language Skills (Desirable) – Ability to communicate in Arabic would be advantageous but is not essential.

What we’ll give you for this role:

Remuneration & more

• Competitive salary taking into account skills, experience and qualifications
• Gratuity
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home
• Housing allowance
• Travel allowance

Health & support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other Benefits

• Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, welling and digital GP applications
• Discounts on various products and services

This isn't just a position, it's a pivotal role in shaping our industry

At Sedgwick, youwon'tjust build your career;you'llcultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together,we'renot only reshaping the insurance landscape,we’rebuilding a legacy of talent. Come and be a catalyst for change within our industry.

As part of our commitment to you, we are proud to have azero tolerancepolicy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion,sexor sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in‑person).