Senior Non-Motor Claims Manager

Carter Murray; Dubai; On-site; AED 250,000 - 350,000; Full time

Job summary

Carter Murray is seeking a Senior Non-Motor Claims Manager based in Dubai, UAE. This role involves leading complex claims operations and ensuring technical excellence across various non-motor lines, including Property, Engineering, and Liability.

The ideal candidate has over 15 years of experience in claims management, a strong command over insurance policies, and proven leadership skills. This role offers the opportunity to make a significant impact on claims performance and governance standards.

Qualifications

• Minimum 15 years of experience in non-motor claims across multiple lines.
• Strong knowledge of insurance policies and claims handling processes.
• Professional certifications such as ACII are advantageous.

Responsibilities

• Lead and manage the Non-Motor Claims team, driving performance.
• Oversee end-to-end claims management across multiple lines.
• Exercise decision-making authority on complex, high-value claims.

Skills

Negotiation skills

Leadership capability

Stakeholder management

Technical judgment

Communication skills

Education

Bachelor’s degree in Law, Insurance, or related field

Tools

MS Office (Excel, Power BI)

Job description

Our client is a leading regional insurance provider operating across the Middle East, offering a comprehensive range of insurance solutions to corporate, SME, and individual clients. They are seeking a Senior Non-Motor Claims Manager to be based in Dubai, UAE, responsible for leading and managing complex claims operations across multiple non-motor lines. This role is critical in ensuring technical excellence, governance, and cost control across the claims function. Success will be defined by the ability to manage high-value claims, lead a high-performing team, and deliver strong financial and operational outcomes.

This is a senior, technical leadership role with full ownership of non-motor claims across Property, Engineering & Construction, Marine, Liability, and Financial Lines. The role requires deep technical expertise and strong stakeholder management, with responsibility for both local operations and regional alignment. The successful candidate will play a key role in improving claims performance, strengthening governance, and driving consistent service standards across the organization.

Key Responsibilities

• Lead and manage the Non-Motor Claims team, driving performance, technical capability, and governance standards
• Oversee end-to-end claims management across multiple lines including Property, Engineering, Marine, and Liability
• Exercise final decision-making authority on complex and high-value claims, ensuring sound judgment and compliance
• Provide technical oversight and guidance to regional teams to ensure consistency and quality
• Build and maintain strong relationships with brokers, legal firms, loss adjusters, and external providers
• Collaborate with underwriting, finance, legal, and reinsurance teams to improve portfolio performance
• Drive recovery strategies including subrogation and salvage to optimize claims cost management
• Ensure compliance with regulatory frameworks, audit requirements, and internal governance policies
• Oversee reserving practices, ensuring accuracy and alignment with actuarial standards
• Monitor claims processes, identify gaps, and implement continuous improvements
• Support the team in handling complex claims through technical guidance and escalation management
• Drive service excellence through effective communication with clients and stakeholders

Requirements

• Bachelor’s degree in Law, Insurance, or a related field
• Minimum 15 years of experience in non-motor claims across Property, Casualty, Engineering, Marine, and Liability lines
• Strong knowledge of insurance policies, regulatory frameworks, and claims handling processes
• Proven ability to manage complex and high-value claims with strong technical judgment
• Strong negotiation skills, particularly in settlements involving legal stakeholders
• Excellent leadership and team management capabilities
• Strong stakeholder management and cross‑functional collaboration skills
• Excellent communication skills, both written and verbal
• Professional certifications such as ACII are advantageous
• Proficiency in MS Office tools, including Excel and Power BI, is preferred

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