Senior Non-Motor Claims Manager

Client of Carter Murray; Dubai; On-site; AED 300,000 - 450,000; Full time

Job summary

Client of Carter Murray is seeking a Senior Non-Motor Claims Manager to oversee claims operations in Dubai, UAE. This critical role ensures technical excellence and governance in high-value claims management.

Successful candidates will have strong leadership capabilities, extensive experience in non-motor claims, and the ability to enhance portfolio performance through effective collaboration with multiple teams.

Qualifications

• Minimum 15 years of experience in non-motor claims across Property, Casualty, Engineering, Marine and Liability lines.
• Strong knowledge of insurance policies, regulatory frameworks, and claims handling processes.
• Proven ability to manage complex and high-value claims with strong technical judgment.

Responsibilities

• Lead and manage the Non-Motor Claims team, driving performance and governance standards.
• Exercise decision-making authority on complex and high-value claims.
• Oversee claims management across multiple lines including Property, Engineering, Marine and Liability.

Skills

Claims management

Negotiation skills

Stakeholder management

Leadership

Technical judgment

Education

Bachelor's degree in Law, Insurance or related field

Tools

MS Office (Excel, Power BI)

Job description

Our client is a leading regional insurance provider operating across the Middle East offering a comprehensive range of insurance solutions to corporate, SME and individual clients. They are seeking a Senior Non‑Motor Claims Manager to be based in Dubai, UAE, responsible for leading and managing complex claims operations across multiple non‑motor lines. This role is critical in ensuring technical excellence, governance and cost control across the claims function. Success will be defined by the ability to manage high‑value claims, lead a high‑performing team and deliver strong financial and operational outcomes.

Key Responsibilities

• Lead and manage the Non‑Motor Claims team, driving performance, technical capability and governance standards.
• Oversee end‑to‑end claims management across multiple lines including Property, Engineering, Marine and Liability.
• Exercise final decision‑making authority on complex and high‑value claims, ensuring sound judgment and compliance.
• Provide technical oversight and guidance to regional teams to ensure consistency and quality.
• Build and maintain strong relationships with brokers, legal firms, loss adjusters and external providers.
• Collaborate with underwriting, finance, legal and reinsurance teams to improve portfolio performance.
• Drive recovery strategies, including subrogation and salvage, to optimise claims cost management.
• Ensure compliance with regulatory frameworks, audit requirements and internal governance policies.
• Oversee reserving practices, ensuring accuracy and alignment with actuarial standards.
• Monitor claims processes, identify gaps and implement continuous improvements.
• Support the team in handling complex claims through technical guidance and escalation management.
• Drive service excellence through effective communication with clients and stakeholders.

Qualifications and Experience

• Bachelor’s degree in Law, Insurance or a related field.
• Minimum 15 years of experience in non‑motor claims across Property, Casualty, Engineering, Marine and Liability lines.
• Strong knowledge of insurance policies, regulatory frameworks and claims handling processes.
• Proven ability to manage complex and high‑value claims with strong technical judgment.
• Strong negotiation skills, particularly in settlements involving legal stakeholders.
• Excellent leadership and team management capabilities.
• Strong stakeholder management and cross‑functional collaboration skills.
• Excellent communication skills, both written and verbal.
• Professional certifications such as ACII are advantageous.
• Proficiency in MS Office tools, including Excel and Power BI, is preferred.