Community Services & Admin Specialist

Asteco; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Asteco in Dubai is seeking a diligent community management professional to oversee service charge collection, owner/resident records, and legal monitoring within a busy residential community.

The role requires strong organizational and customer-service skills, comfort with digital tools, and fluency in Arabic and English. You will coordinate inquiries, manage master data in Mollak, and support lease company/holiday home documentation while maintaining strict confidentiality.

Qualifications

• Minimum 1 year in community management or related front-office role.
• Familiarity with Mollak system is an advantage.
• Basic awareness of RERA and community/OC processes is an advantage.

Responsibilities

• Manage service charge collections and follow up on outstanding payments.
• Own and maintain owner and resident master records, including updates through the Mollak portal.
• Monitor RDC cases and updates; follow up on rent dispute cases and maintain RDC logs.
• Resolve inquiries and complaints; coordinate with departments to ensure timely resolution.
• Support payment reconciliation and allocation of bank receipts; investigate unidentified payments.
• Circulate notices, information packs, and monthly reports; manage community communications.
• Oversee lease company and holiday home documentation and approvals in line with regulations.

Skills

Attention to detail

Organizational skills

Customer service

Digital tools

Arabic & English

Tools

Mollak system

E-Services platforms

Job description

Asteco in Dubai is seeking a diligent community management professional to oversee service charge collection, owner/resident records, and legal monitoring within a busy residential community.

The role requires strong organizational and customer-service skills, comfort with digital tools, and fluency in Arabic and English. You will coordinate inquiries, manage master data in Mollak, and support lease company/holiday home documentation while maintaining strict confidentiality.