Community Manager

Driven Properties; United Arab Emirates; On-site; AED 180,000 - 300,000; Full time

Benefits offered by this job

Employment visa

Medical insurance

Company laptop

Onboarding program

Growth opportunities

CRM access

Job summary

Driven Properties in Dubai seeks an experienced Community Manager who bridges owners association governance and branded residential living. This is not an entry-level property role; you will work with unit owners and brand partners to maintain high standards and harmony in premium developments.

You will handle liaison with OA boards, manage day-to-day operations, service charges, meetings, vendor oversight, and resident engagement programs that reflect the development’s brand identity.

Responsibilities

• Act as the primary liaison between the owners association board, individual unit owners, tenants, and the management company — maintaining trusted relationships across all stakeholders
• Manage the day-to-day community operations of a branded residential development, upholding the standards expected by both the OA and the brand partner
• Oversee service charge collection, arrears follow-up, and budget tracking in coordination with the finance team
• Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings, ensuring quorum, procedural compliance, and clear owner communication
• Manage and evaluate FM contractors, soft service providers, and security teams, holding them accountable to SLA and brand standards
• Handle owner and tenant complaints, escalations, and neighbour disputes with professionalism, neutrality, and documented follow-through
• Coordinate move-in and move-out logistics, enforce community rules, and issue violation notices where required
• Develop and deliver resident engagement programmes— community events, seasonal activations, owner communications —that reflect the brand identity of the development
• Maintain accurate records of the owner register, unit usage, service charge accounts, and contractor performance
• Liaise with the brand hotel or operator where applicable to ensure alignment on shared services, staff presentation, and resident-facing standards
• Monitor community KPIs — satisfaction scores, response times, open issues — and report regularly to senior management
• Manage reserve fund planning inputs and preventive maintenance schedules in coordination with the technical team

Job description

We are seeking an experienced Community Manager who hasoperatedat the intersection ofownersassociation management and branded residential living in Dubai. This is not an entry-level property role — we need someone who has sat across the table from unit owners, navigated service charge disputes,maintainedbrand partner relationships, and built genuine communities within premium developments. You understand that owners in a branded residence are simultaneously investors and residents, and you know how to serve both sides of that relationship. Your day-to-day combines operational precision, people skills, and a working knowledge of how Dubai's OA regulatory framework shapes what you can and cannot do.

Responsibilities

• Act as the primary liaison between theownersassociation board, individual unit owners, tenants, and the management company —maintainingtrusted relationships across all stakeholders
• Manage the day-to-day community operations of a branded residential development, upholding the standards expected by both the OA and the brand partner
• Oversee service charge collection, arrears follow-up, and budget tracking in coordination with the finance team
• Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings, ensuring quorum, procedural compliance, and clear owner communication
• Manage and evaluate FM contractors, soft service providers, and security teams, holding them accountable to SLA and brand standards
• Handle owner and tenant complaints, escalations, andneighbourdisputes with professionalism, neutrality, and documented follow-through
• Coordinate move-in and move-outlogistics, enforce community rules, and issue violation notices whererequired
• Develop and deliver resident engagementprogrammes— community events, seasonal activations, owner communications —that reflect the brand identity of the development
• Maintainaccuraterecords of the owner register, unit usage, service charge accounts, and contractor performance
• Liaise with the brand hotel or operator where applicable to ensure alignment on shared services, staff presentation, and resident-facing standards
• Monitor community KPIs — satisfaction scores, response times, open issues — and report regularly to senior management
• Manage reserve fund planning inputs and preventive maintenance schedules in coordination with the technical team

Benefits

• Competitive salary, based on experience and market benchmarks
• Employment visa and comprehensive medical insurance coverage
• Company laptop and all necessary tools to perform effectively
• Structured onboarding and training programme to ensure full integration from day one
• A dynamic, growth-oriented work environment within one of Dubai’s leading asset management firms
• Exposure to a diverse, high-value portfolio of residential and commercial properties across the UAE
• Access to Driven's proprietary CRM, systems, and technology stack
• A collaborative, high-performance team culture that values accountability, innovation, and excellence
• Clear opportunities for career progression within a growing asset management platform