Community Manager

Driven Properties L.L.C; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Employment visa and medical insurance

Company laptop

Structured onboarding and training

Career progression opportunities

Access to proprietary CRM

Job summary

Driven Properties L.L.C is seeking an experienced Community Manager in Dubai to oversee branded residential living under owners association governance. This role requires coordinating OA boards, unit owners, tenants, and the management company to deliver exceptional community experiences.

You will manage service charges, budgets, and AGM logistics while ensuring brand standards across a diverse portfolio of high-value properties. Visa, medical insurance, and a company laptop are provided.

Qualifications

• Experience in owners association or branded residential communities.
• Ability to manage service charges, arrears, and budget tracking.
• Experience planning and minuting AGMs/EGMs with governance in mind.
• Strong stakeholder communication across owners, tenants, and management.

Responsibilities

• Act as the primary liaison between OA boards, unit owners, tenants, and management, maintaining trusted relationships across all stakeholders.
• Manage day-to-day community operations of branded developments, upholding OA and brand standards.
• Oversee service charge collection, arrears follow-up, and budget tracking with the finance team.
• Plan, coordinate, and minute AGMs and EGMs, ensuring quorum and compliance.
• Oversee FM contractors, soft services, and security teams, ensuring SLAs and brand standards.
• Handle owner and tenant complaints, escalations, and neighbour disputes with professionalism and follow-through.
• Coordinate move-in/move-out logistics, enforce community rules, and issue violation notices.
• Develop and deliver resident engagement programmes and community events reflecting the brand identity.
• Maintain records of owner registers, unit usage, service charges, and contractor performance.
• Liaise with brand hotels/operators to align on shared services and resident-facing standards.
• Monitor KPIs, satisfaction scores, response times, and report to senior management.
• Assist in reserve fund planning and preventive maintenance with the technical team.

Skills

Owner liaison

Stakeholder management

Meeting coordination

Budget tracking

Contractor management

Dispute resolution

Resident engagement

Brand standards

Records management

KPI monitoring

Maintenance planning

Tools

CRM software

Job description

We are seeking an experienced Community Manager who has operated at the intersection of owners association management and branded residential living in Dubai. This is not an entry-level property role we need someone who has sat across the table from unit owners, navigated service charge disputes, maintained brand partner relationships, and built genuine communities within premium developments. You understand that owners in a branded residence are simultaneously investors and residents, and you know how to serve both sides of that relationship. Your day-to-day combines operational precision, people skills, and a working knowledge of how Dubai's OA regulatory framework shapes what you can and cannot do.

• Act as the primary liaison between the owners association board, individual unit owners, tenants, and the management company maintaining trusted relationships across all stakeholders
• Manage the day-to-day community operations of a branded residential development, upholding the standards expected by both the OA and the brand partner
• Oversee service charge collection, arrears follow-up, and budget tracking in coordination with the finance team
• Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings, ensuring quorum, procedural compliance, and clear owner communication
• Manage and evaluate FM contractors, soft service providers, and security teams, holding them accountable to SLA and brand standards
• Handle owner and tenant complaints, escalations, and neighbour disputes with professionalism, neutrality, and documented follow-through
• Coordinate move-in and move-out logistics, enforce community rules, and issue violation notices where required
• Develop and deliver resident engagement programmes community events, seasonal activations, owner communications that reflect the brand identity of the development
• Maintain accurate records of the owner register, unit usage, service charge accounts, and contractor performance
• Liaise with the brand hotel or operator where applicable to ensure alignment on shared services, staff presentation, and resident-facing standards
• Monitor community KPIs satisfaction scores, response times, open issues and report regularly to senior management
• Manage reserve fund planning inputs and preventive maintenance schedules in coordination with the technical team

• Competitive salary, based on experience and market benchmarks
• Employment visa and comprehensive medical insurance coverage
• Company laptop and all necessary tools to perform effectively
• Structured onboarding and training programme to ensure full integration from day one
• A dynamic, growth-oriented work environment within one of Dubai s leading asset management firms
• Exposure to a diverse, high-value portfolio of residential and commercial properties across the UAE
• Access to Driven's proprietary CRM, systems, and technology stack
• A collaborative, high-performance team culture that values accountability, innovation, and excellence
• Clear opportunities for career progression within a growing asset management platform

Desired Candidate Profile

• Act as the primary liaison between the owners association board, individual unit owners, tenants, and the management company maintaining trusted relationships across all stakeholders
• Manage the day-to-day community operations of a branded residential development, upholding the standards expected by both the OA and the brand partner
• Oversee service charge collection, arrears follow-up, and budget tracking in coordination with the finance team
• Plan, coordinate, and minute Annual General Meetings and Extraordinary General Meetings, ensuring quorum, procedural compliance, and clear owner communication
• Manage and evaluate FM contractors, soft service providers, and security teams, holding them accountable to SLA and brand standards
• Handle owner and tenant complaints, escalations, and neighbour disputes with professionalism, neutrality, and documented follow-through
• Coordinate move-in and move-out logistics, enforce community rules, and issue violation notices where requiredDevelop and deliver resident engagement programmes community events, seasonal activations, owner communications that reflect the brand identity of the development
• Maintain accurate records of the owner register, unit usage, service charge accounts, and contractor performance
• Liaise with the brand hotel or operator where applicable to ensure alignment on shared services, staff presentation, and resident-facing standards
• Monitor community KPIs satisfaction scores, response times, open issues and report regularly to senior management
• Manage reserve fund planning inputs and preventive maintenance schedules in coordination with the technical team

• Competitive salary, based on experience and market benchmarks
• Employment visa and comprehensive medical insurance coverage
• Company laptop and all necessary tools to perform effectively
• Structured onboarding and training programme to ensure full integration from day one
• A dynamic, growth-oriented work environment within one of Dubai s leading asset management firms
• Exposure to a diverse, high-value portfolio of residential and commercial properties across the UAE
• Access to Driven's proprietary CRM, systems, and technology stack
• A collaborative, high-performance team culture that values accountability, innovation, and excellence
• Clear opportunities for career progression within a growing asset management platform