Community & Front Desk Experience Manager

The Place BC; Dubai; On-site; AED 156,000 - 201,000; Full time

Job summary

The Place BC is seeking a Community Manager to oversee client services, facilities and event support in our Dubai hub. You will ensure exceptional service levels, coordinate with the sales team on client tours, manage sign-ins and office operations, and drive member onboarding and community events.

Ideal candidates bring 3+ years in Hospitality or a business center setting, a proactive approach to customer satisfaction, and strong organizational skills to supervise staff and coordinate vendors.

Qualifications

• 3+ years of experience in Hospitality or Business center.

Responsibilities

• Provide superior customer service in person, over the phone, or via email.
• Act as a liaison between the Business Centre and clients.
• Support the Sales Team with client tours upon request.
• Develop methods to gauge customer satisfaction and handle complaints.
• Ensure compliance with the company’s policies.
• Maintain a high level of knowledge about the Centre's products and services.
• Assist in the onboarding process for new clients, ensuring a smooth transition and understanding of services.
• Cultivate and maintain positive relationships with clients to enhance overall satisfaction and loyalty.
• Promote client satisfaction and retention through timely response to complaints and requests.
• Collect and analyze client feedback for strategic decision-making.
• Identify opportunities to upsell or cross-sell products or services.
• Monitor client and visitor sign-ins and outs.
• Conduct daily office inspections to maintain established standards for safety, cleanliness, functionality and overall appearance.
• Oversee and supervise Office Assistants in their daily tasks, ensuring efficiency and adherence to established standards.
• Support the Center Manager with occupancy reports and monthly invoicing.
• Communicate with contractors, vendors, etc for necessary office repairs and maintenance.
• Restock cleaning materials and printing area as per guidelines.
• Manage purchasing, vendor management, and center operations.
• Provide administrative support for compliance with necessary Health & Safety Regulation.
• Provide logistical support for meetings and events.
• Resolve member issues and oversee new member onboarding and moves.
• Professionally handle move-ins and inspect offices upon move-outs.
• Organize and participate in in-house community events.
• Achieve performance goals/objectives specified in the performance plan.
• Maintain professional competence through staff development activities and meetings.
• Provide such other services as are ancillary to the foregoing or as the Employer may reasonably request.

Skills

Hospitality experience

Job description

The Place BC is seeking a Community Manager to oversee client services, facilities and event support in our Dubai hub. You will ensure exceptional service levels, coordinate with the sales team on client tours, manage sign-ins and office operations, and drive member onboarding and community events.

Ideal candidates bring 3+ years in Hospitality or a business center setting, a proactive approach to customer satisfaction, and strong organizational skills to supervise staff and coordinate vendors.