Commercial Assistant

Mezzan Foods; Dubai; On-site; AED 100,000 - 145,000; Full time

Job summary

Mezzan Foods in Dubai is seeking to provide commercial and customer support by managing customer communication, export documentation, order and shipment follow-up, forecasting, invoicing, and related commercial reporting activities.

The role involves coordinating with customers, maintaining PI files, and ensuring compliance with Mezzan procedures, while contributing to sales performance and customer satisfaction in a fast-paced FMCG environment.

Qualifications

• Ability to read, write and understand Arabic (mandatory).
• Strong communication and customer-focused approach.
• Attention to detail and excellent documentation.
• Experience with export documentation and LC handling.

Responsibilities

• Manage timely customer correspondence via phone and email.
• Maintain export customer files and related communications.
• Follow up on forecasts and update forecasting in the system.
• Follow up on customer orders and delivery requirements.
• Prepare and revise Proforma Invoices (PIs).
• Verify export shipment documents and obtain required approvals.
• Follow up on shipment dispatch and customer delivery.
• Review and process customer claims.
• Ensure compliance with ISO and Mezzan procedures.
• Monitor the Customer Satisfaction Index.

Skills

MS Office proficiency

Documentation and record-keeping

Commercial/export administration

Arabic language (reading/writing)

Tools

MS Office

Job description

To provide commercial and customer support by managing customer communication, export documentation, order and shipment follow-up, forecasting, invoicing, and related commercial reporting activities.

Job Category

FMCG (food)

Job Description

To provide commercial and customer support by managing customer communication, export documentation, order and shipment follow-up, forecasting, invoicing, and related commercial reporting activities.

Tactical

• Support in identifying and developing new market requirements.
• Support price indexing activities.
• Coordinate marketing and promotional activities with customers.
• Follow up on market reports and relevant commercial requirements.

Operational (Core)

• Manage timely customer correspondence through phone and email.
• Maintain export customer files and related communications.
• Follow up with customers on forecasts and update forecasting in the system.
• Follow up on customer orders and delivery requirements.
• Follow up on advance payments and Letters of Credit (LCs) with customers and coordinate closely with Accounts.
• Prepare and revise Proforma Invoices (PIs).
• Follow up with customers for confirmation of PIs.
• Verify export shipment documents and obtain the required approvals from customers and the Commercial Director.
• Follow up on shipment dispatch and customer delivery.
• Review and process customer claims.

Operational (General)

• Maintain PI files.
• Maintain price list files.
• Prepare reports on commercial sales performance.
• Ensure compliance with ISO and Mezzan Commercial Sales procedures.
• Monitor and support the Customer Satisfaction Index.

Skills

Technical Skills

• MS Office proficiency.
• Good documentation and record-maintenance practices.
• Understanding of commercial/export administration processes.

Ability to read, write and understand Arabic (mandatory requirement)

Behavioural Competencies

• Good communication skills.
• Customer-oriented approach.
• Attention to detail.
• Follow-up and coordination skills.
• Ability to maintain accurate documentation and records.

About The Business

We, Unitra Mets Group, are a dynamic and professional conglomerate, recognized as one of the fastest-growing Red Bull distributors in the Middle East and Africa, Asia has achieved a leading market status for Red Bull, ranking as the 4th largest per capita consumption market globally, operating under the umbrella of Mezzan Holding Co.

Mezzan Holding Co. Is a Prominent Food, Healthcare, And Consumer Conglomerate In The Middle East, Boasting a Distinguished Heritage Spanning Over 75 Years. With Its Headquarters In Kuwait, Mezzan Holding Co. Has Direct Operations In Kuwait, UAE, Qatar, Saudi Arabia, Iraq, And Jordan, And

Employs 8,500 individuals from over 50 nationalities

Distributes more than 34,000 Stock Keeping Units (SKUs)

Provides over 100,000 meals daily in Kuwait, Qatar, and the UAE through its catering services

Operates 130,000 square meters of food, beverage, and FMCG manufacturing facilities in Kuwait, Qatar, and the UAE

Represents some of the most renowned names in the FMCG and healthcare sectors