Collections Officer

Remotedxb; Dubai; On-site; AED 132,743 - 167,158; Full time

Benefits offered by this job

Salary range

Private healthcare

Travel insurance

Sabbatical

Pension scheme

Holidays

Learning budget

Parental leave

Cycle to work

Therapy sessions

Job summary

Capital on Tap is seeking a customer collections specialist to engage directly with customers, assess financial situations and tailor repayment plans within regulatory guidelines. You will communicate across email, SMS and other channels, handle challenging conversations with fairness, prioritize tasks, and collaborate with internal teams to achieve positive outcomes for customers.

The role offers a competitive salary and a benefits package including private healthcare, travel insurance,

Qualifications

• Experience in debt collections within financial services.
• Excellent verbal and written communication.
• Ability to use multiple communication channels.

Responsibilities

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards
• Work with internal and external teams to support customer outcomes

Skills

Collections experience

Strong communication

Conflict resolution

Multichannel comms

Difficult conversations

Job description

Responsibilities

• Engage directly with customers to negotiate repayment plans
• Analyse financial situations to create tailored solutions
• Ensure adherence to GDPR, FCA, and FDCPA regulations
• Handle customer complaints and resolve conflicts effectively
• Prioritize multiple tasks while maintaining high-quality standards
• Work with internal and external teams to support customer outcomes

Requirements

• Collections experience within financial services
• Strong communication skills, both verbal and writtenProven ability to manage challenging customer interactions
• Experience using multiple communication platforms (email, SMS, etc.)
• Ability to handle difficult conversations and deliver fair customer outcomes

Benefits

• Salary range £27,000 - £34,000 depending on experience
• Private Healthcare including dental and optician services
• Worldwide travel insurance
• Anniversary Rewards and sabbatical
• Salary Sacrifice Pension Scheme
• 28 days holiday plus bank holidays
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme and Season Ticket Loan
• 6 free therapy sessions per year

About the Company

Capital on Tap is a financial platform designed to support small businesses. We offer business credit cards, spend management platforms, and savings products to help SMEs thrive.