Debt Collector

HUMAN-AI-Z Nexus Technology; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

HUMAN-AI-Z Nexus Technology is seeking a Credit Collector in Abu Dhabi to manage overdue payments and maintain positive customer relationships. You will contact customers, monitor accounts, and negotiate payment plans while ensuring accurate records and timely collection.

The ideal candidate has 1-3 years in collections, strong communication and negotiation skills, and proficiency in Microsoft Office and ERP/accounting systems.

Qualifications

• High school diploma or bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• 1-3 years of experience in collections, accounts receivable, or a similar role.
• Strong communication and negotiation skills.
• Proficiency in Microsoft Office and ERP/accounting systems.
• Good analytical and problem-solving abilities.
• Ability to handle sensitive situations professionally and maintain confidentiality.

Responsibilities

• Contact customers via phone, email, and other communication channels to collect outstanding payments.
• Monitor customer accounts and identify overdue balances.
• Negotiate payment plans and settlement arrangements where appropriate.
• Maintain accurate records of collection activities and customer interactions.
• Follow up on promises to pay and ensure adherence to agreed payment schedules.
• Escalate delinquent accounts as required according to company policies.
• Collaborate with internal teams to resolve billing disputes and payment issues.
• Prepare collection reports and provide updates to management.

Skills

Communication

Negotiation

Analytical thinking

Confidentiality

Education

High school diploma or Bachelor's degree in Finance/Accounting/Business Admin

Tools

Microsoft Office

ERP/accounting systems

Job description

Job Summary

The Credit Collector is responsible for managing and collecting outstanding payments from customers while maintaining positive customer relationships. The role involves following up on overdue accounts, negotiating payment arrangements, and ensuring timely recovery of receivables.

Responsibilities

• Contact customers via phone, email, and other communication channels to collect outstanding payments.

• Monitor customer accounts and identify overdue balances.

• Negotiate payment plans and settlement arrangements where appropriate.

• Maintain accurate records of collection activities and customer interactions.

• Follow up on promises to pay and ensure adherence to agreed payment schedules.

• Escalate delinquent accounts as required according to company policies.

• Collaborate with internal teams to resolve billing disputes and payment issues.

• Prepare collection reports and provide updates to management.

Desired Candidate Profile

• High school diploma or bachelor's degree in Finance, Accounting, Business Administration, or a related field.

• 1-3 years of experience in collections, accounts receivable, or a similar role.

• Strong communication and negotiation skills.

• Proficiency in Microsoft Office and ERP/accounting systems.

• Good analytical and problem-solving abilities.

• Ability to handle sensitive situations professionally and maintain confidentiality.

Key Competencies

• Customer service orientation

• Attention to detail

• Persistence and resilience

• Time management

• Conflict resolution and negotiation skills