Officer- Collections (Emiratized Role)

SupportFinity™; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job summary

First Abu Dhabi Bank (FAB) is seeking an experienced Collections Officer to follow up on allocated delinquent accounts during the month, pursuing resolution through persuasion and negotiation in line with FAB policies. You will work to maintain strong customer relationships while meeting monthly targets and adhering to CPR, KYC and AML requirements.

The role requires 1–2 years UAE collections experience, a Bachelor’s degree, and excellent communication and negotiation skills.

Qualifications

• Bachelor’s degree is required.
• 1–2 years collections experience in UAE.
• Awareness of legal and remedial options in collections.

Responsibilities

• Follow up on allocated delinquent accounts and aims to resolve them monthly.
• Review long-tenure customer relationships and ensure full history is considered before calls.
• Ensure CPR compliance and adherence to bank policies during collections.
• Document details of overdue accounts for future trails in the collection system.
• Flag high risks to managers for accelerated actions.
• Evaluate viable options post discussion with customers to prevent next delinquency.

Skills

Communication skills

Banking knowledge

Negotiation

Computer skills

Dialer

Education

Bachelor’s degree in related discipline

Tools

Dialer

Job description

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

Company Description

Join the UAE’s largest bank and one of the world’s largest and safest financial institutions. Our focus is to create value for our employees, customers, shareholders and communities to grow through differentiation, agility and innovation. We are looking for top talent and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark a top company, in an exciting and dynamic industry.

Job Description

JOB PURPOSE

Follow up on allocated delinquent accounts during the month and ensure resolution of the allocated accounts cases as per target assigned through constant follow up, persuasion and negotiation with the customers in line with FAB collections policy and procedure.

Key Accountabilities

Collection Activities:

• Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
• Ensure detailed review of the case given the long tenure relationship with customers
• Ensure full history of current RM and previous interactions are are reviewed prior to a call including review of any past remedial / legal actions and current status.
• Ensure if rental product then BSA and TCR to be reviewed for rental status.
• Interact with customer in compliance to CPR to ascertain reasons for delinquency
• Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis
• Obtain detailed information about the overdue customers and the same is documented on collection system for future trails on the account.
• Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank
• Any other customer follow up action as required by the Bank from time to time.
• Any high risks to be flagged off to respective managers for accelerated actions.
• Evaluate all viable options post discussion with customer to stem flow to next overdue status.

Legal, Regulatory And Compliance

• Ensure compliance with local legal and regulatory requirements and report any legal and regulatory developments which impact or may impact the collection activities / legal actions.
• KYC (Know Your Customer)
• AML (Anti Money Laundering)
• CPR compliance
• Adherence of Collection Targets / Budgets
• Ensure CPR compliance whilst dealing with Customers
• Nil High Risk Audit observations

Qualifications

Minimum Qualification

• Bachelor’s degree in related discipline

Minimum Experience

• Minimum of 1-2 years collections experience in collections in UAE
• Awareness of the legal options and remedial options

Skill Set Required

• Excellent communication skills
• Basic banking knowledge
• Strong negotiation skills
• Good computer skills
• Dialer experience

About the company

First Abu Dhabi Bank (FAB)