Officer, Collection Operations

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 150,000 - 230,000; Full time

Job summary

First Abu Dhabi Bank (FAB) in Abu Dhabi seeks a capable professional to coordinate with law firms on new cases assigned for ADGM court and other matters. You will manage case progress across stages, update trackers, and back up teammates during absences while ensuring compliance with bank policies.

The role requires strong attention to detail, ability to liaise with external counsel, and proactive case management to achieve timely resolutions for banking-related matters.

Qualifications

• Bachelor's degree required.
• Minimum 3 years of relevant banking experience.
• Experience coordinating with law firms and case management preferred.

Responsibilities

• Coordinating with law firm for new cases assigned for ADGM court and other cases’ types, follow up across stages, update system and trackers.
• Assist in backing up for other team members during leaves as assigned.
• Monitor vendors (law firms) for assigned cases, especially AUH cases.
• Liaise with law firms to file cases as per agreed TAT and share required documents.
• Attend expert meetings and review commentaries and memos.
• Ensure updating the system and legal flags of all allocated cases.
• Handle assigned cases against the bank and extend support as needed.
• Retrieve and return original files as per process and policy.
• Handle referrals and escalations related to collections and bring to resolution.
• Collaborate with Collection and Recovery teams for legal support when applicable.

Skills

Goal setting

Performance management

Self-development

Customer experience

Policy awareness

Education

Bachelor's degree

Job description

Key Accountabilities

• Agrees with line manager and define performance goals at the start of the year and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps professional developments, new techniques and current issues through continued education and professional growth.
• Be updated on bank policies and procedures, central bank regulations and recent developments.
• Offering timely resolution and satisfactory customer experience.

Self-Management Responsibilities

• Agrees with line manager and define performance goals at the start of the year and ensures that the goals are achieved during the course of the year.
• Identifies the training and development requirements for self and agrees on them with the reporting manager to ensure that the required trainings are arranged and attended.
• Strives to achieve the highest levels of proficiency on all the competencies and skills required to perform the role.
• Keeps professional developments, new techniques and current issues through continued education and professional growth.
• Be updated on bank policies and procedures, central bank regulations and recent developments.
• Offering timely resolution and satisfactory customer experience.

Job Context

Core Responsibilities

• Coordinating with law firm to for new cases assigned for ADGM court and other cases’ types (Chq. Execution, REPO, Civil/Cases against bank), follow up across different stages, and update the system and trackers.
• Assist in being back up for any other team member who is not in office or during leaves as assigned (criminal/civil/legal notice/Repo/Chq Execution…etc.).
• Working closely and monitoring our vendors (law firms) for the assigned cases to each service provider, especially AUH cases.
• Liaising with law firms to get the cases filed as per agreed TAT, and sharing any additional required documents.
• Attending expert meetings and whenever required and reviewing commentaries and memos.
• Ensuring updating the system and legal flags of all allocated cases.
• handling assigned cases against the bank and extending support whenever required.
• Ensuring original files retrieval and returns as per process and policy.
• Handling referred requests and escalations related to collections, received through various channels and taking the same to a resolution.
• Working closely with Collection and Recovery different teams for legal support or advisory whenever applicable.
• Attending Training and adhere to policies // Enforces company policies and values without creating negative reactions // Timely completion of Mandatory training

Minimum Qualification

• Bachelor’s degree.

Minimum Experience

Minimum 3 years of relevant experience in the banking sector