Collection Specialist (UAE National)

Hitachi Automotive Systems Americas, Inc.; Dubai; Hybrid; AED 89,000 - 179,000; Full time

Job summary

Hitachi Energy L.L.C. in Dubai seeks a Collection Specialist (UAE National) to manage and collect outstanding receivables from government customers, ensuring timely payments and maintaining professional relationships.

You will reduce financial risk, collaborate with Sales, CS and Finance, and support accounts receivable performance while adhering to local regulations and company policies.

Qualifications

• Bachelor's degree in Finance, Accounting, Business Administration, or related field.
• 2–3 years in collections, AR, credit control, or similar finance function.
• Strong communication, negotiation, and interpersonal skills.
• Fluency in Arabic and English, written and spoken.

Responsibilities

• Engage with customers on overdue payments by phone and email.
• Negotiate payment arrangements and settlements per policy.
• Investigate and resolve billing issues and disputes.
• Maintain records of collection activities in ERP/CRM systems.
• Monitor accounts to identify potential credit risks and actions.
• Collaborate with Sales, CS and Finance to resolve collection issues.
• Prepare regular reports on aging, recovery, and balances.
• Ensure compliance with UAE collection laws and internal policies.
• Escalate high‑risk accounts when needed.
• Maintain professional relationships with customers.

Skills

Negotiation

Communication

Interpersonal skills

Excel

ERP systems

Attention to detail

Time management

Arabic-English bilingual

Education

Bachelor’s degree in Finance/Accounting/Business Administration

Tools

SAP

Oracle

Excel

Word

Outlook

Job description

## Collection Specialist (UAE National)Apply: Hybrid: Dubai, Dubai Emirate, United Arab Emirates: Full time: Posted Today: R0148281**Location:**Dubai, Dubai Emirate, United Arab Emirates**Job ID:**R0148281**Date Posted:**2026-10-19**Company Name:**HITACHI ENERGY L.L.C**Profession (Job Category):**Finance**Job Schedule:**Full time**Remote:**No**Job Description:****The Opportunity** As a Collection Specialist, you will be responsible for managing and collecting outstanding receivables from government customers, ensuring timely payments while maintaining strong and professional customer relationships. This role plays a critical part in optimizing cash flow, minimizing financial risk, and supporting the organization's overall financial health. You will collaborate closely with internal stakeholders and customers to resolve payment issues, improve collection performance, and ensure compliance with applicable regulations and company policies. **How You Will Make an Impact** * Proactively engage with customers regarding overdue payments through phone calls, emails, and written correspondence.* Negotiate payment arrangements and settlement agreements in alignment with company policies and legal requirements.* Investigate and resolve payment discrepancies, billing issues, and customer disputes in a timely and professional manner.* Maintain accurate and up-to-date records of collection activities, communications, and payment commitments within the company’s systems.* Monitor customer accounts to identify potential credit risks and recommend appropriate actions to minimize exposure.* Collaborate with Sales, Customer Service, and Finance teams to address collection challenges and improve operational processes.* Prepare and maintain regular reports on collection activities, aging accounts, recovery performance, and outstanding balances.* Ensure compliance with relevant collection laws, regulations, and internal policies.* Contribute to the continuous improvement of collection strategies, procedures, and best practices.* Support efforts to improve customer payment behavior and enhance overall accounts receivable performance.* Escalate complex collection issues and high-risk accounts when appropriate to ensure timely resolution.* Maintain professional and positive customer relationships while balancing business objectives and financial controls. **Your Background** * Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.* 2-3 years of experience in collections, accounts receivable, credit control, or a related finance function.* Good understanding of collection principles, accounts receivable processes, and relevant UAE regulations.* Strong communication, negotiation, and interpersonal skills with the ability to manage sensitive situations professionally.* Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.* Experience working with ERP systems such as SAP, Oracle, or similar enterprise platforms is preferred.* Demonstrated ability to work independently, prioritize tasks effectively, and meet deadlines.* Strong problem-solving skills, attention to detail, and commitment to accuracy.* High level of integrity and professionalism in handling confidential financial information.* Fluency in Arabic and English, both written and verbal.