Collector - Medlab

Al Khayyat Investments (AKI); Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Al Khayyat Investments (AKI) is seeking a skilled Accounts Receivable Collections professional to manage and collect outstanding receivables in the UAE, with a focus on Dubai and the Northern Emirates. You will prioritize accounts, engage with customers, and coordinate with Sales to secure timely payments.

The role requires strong communication, field visit capability, and the ability to assess risk and drive payment commitments while adhering to credit-control policies.

Qualifications

• Experience in B2B customer collections (Healthcare field is a plus).
• Basic Excel skills to create reports.
• Ability to plan daily customer visits and coordinate with Sales teams.

Responsibilities

• Follow up with customers via phone, email, and field visits to secure timely payments.
• Maintain regular follow-up on overdue receivables and escalate high-risk accounts.
• Conduct customer visits across Dubai and Northern Emirates for payment discussions.
• Provide regular feedback to management on payment behavior and risks.
• Adhere to credit-control policies and approved payment terms.
• Prepare daily reports and collection trackers.

Skills

Collection

B2B collections

Communication skills

Field visits

Driving license

Excel basics

Customer relationships

Job description

Responsible for managing and collecting outstanding receivables from customers, ensuring timely collections while maintaining professional customer relationships. The role requires regular customer follow-up, field visits, strong coordination with Sales teams, Strong communication skills to prioritize accounts based on overdue value, payment history, customer importance, and risk.

Key Responsibilities

• Follow up with customers through phone calls, emails, and field visits to ensure timely payment of outstanding invoices.
• Maintain regular follow-up on overdue and high-value receivables, with stronger escalation for customers presenting higher collection risk.
• Use commercial judgment to determine which customers require aggressive follow-up, escalation, negotiation, or management intervention.
• Conduct regular customer visits across Dubai and the Northern Emirates for payment collection, account discussions, and resolution of outstanding issues.
• Maintain strong professional relationships with customers.
• Communicate clearly and professionally with customers regarding invoices, statements of accounts, payment commitments, disputes and overdue balances.
• Obtain firm and realistic payment commitments, document them accurately, and ensure follow-up until payment is received.
• Identify reasons for delayed payments and follow up internally to resolve them.
• Keep Sales teams updated on pending overdue, customer commitments, disputes and collection risks.
• Maintain accurate and up-to-date collection remarks and customer-wise follow-up records.
• Prepare Daily reports and collection trackers showing overdue balances, payment commitments, follow-up status and collection progress.
• Review customer account statements and identify unallocated payments, credit notes, disputed invoices and reconciliation differences that may delay collection.
• Provide regular feedback to management regarding customer payment behavior, emerging collection risks and market/customer issues and flagging the high risk customers.
• Adhere to company credit-control policies, approved customer payment terms and escalation procedures.
• Strong written and oral Communication Skills
• Ability to write clear, professional collection emails and follow-up messages.
• Strong ability to assess customer payment behavior and collection risk.
• Problem Solving for all pending dues
• Basic excel Skills to create reports
• Driving License is must
• Ability to efficiently plan daily customer visits based on priority and location.

Experience & Qualifications

• Experience in B2B customer collections (Healthcare field is a plus)

Location: UAE – Mainly Dubai & Northern Emirates