Collection Specialist (UAE National)

Hitachi Automotive Systems Americas, Inc.; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

HITACHI ENERGY L.L.C in Dubai seeks a Collection Specialist to manage overdue government receivables, negotiate payment plans, and protect cash flow. You will collaborate with Sales, Service and Finance to resolve disputes while upholding regulatory standards.

The ideal candidate has a Finance degree, 2–3 years in collections, strong Excel and ERP experience (SAP/Oracle), and fluency in Arabic and English. The role requires meticulous record-keeping and professional client communication.

Qualifications

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 2-3 years of experience in collections, accounts receivable, credit control, or a related finance function.
• Good understanding of collection principles, accounts receivable processes, and UAE regulations.
• Strong communication, negotiation, and interpersonal skills with the ability to manage sensitive situations professionally.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience working with ERP systems such as SAP, Oracle, or similar enterprise platforms is preferred.
• Demonstrated ability to work independently, prioritize tasks effectively, and meet deadlines.
• Strong problem-solving skills, attention to detail, and commitment to accuracy.
• High level of integrity and professionalism in handling confidential financial information.
• Fluency in Arabic and English, both written and verbal.

Responsibilities

• Proactively contact customers about overdue payments.
• Negotiate payment arrangements in line with policy and legal requirements.
• Investigate and resolve payment discrepancies, billing issues, and disputes promptly.
• Maintain accurate records of collection activities and payment commitments.
• Monitor accounts to identify potential credit risks and advise actions.
• Collaborate with Sales, Customer Service, and Finance to resolve collection challenges.
• Prepare and maintain regular reports on collection activities and aging accounts.
• Ensure compliance with relevant collection laws, regulations, and internal policies.
• Contribute to the continuous improvement of collection strategies and procedures.
• Support efforts to improve customer payment behavior.
• Escalate high-risk accounts when appropriate for timely resolution.
• Maintain professional relationships with customers while balancing business objectives.

Skills

Communication

Negotiation

Interpersonal skills

Attention to detail

Excel

Word

Outlook

Arabic & English fluency

Education

Bachelor’s degree in Finance/Accounting/Business Administration

Tools

SAP

Oracle

Job description

Location: Dubai, Dubai Emirate, United Arab Emirates

Company Name: HITACHI ENERGY L.L.C

Profession (Job Category): Finance

Job Schedule: Full time

Remote: No

Job Description

The Opportunity As a Collection Specialist, you will be responsible for managing and collecting outstanding receivables from government customers, ensuring timely payments while maintaining strong and professional customer relationships. This role plays a critical part in optimizing cash flow, minimizing financial risk, and supporting the organization’s overall financial health. You will collaborate closely with internal stakeholders and customers to resolve payment issues, improve collection performance, and ensure compliance with applicable regulations and company policies.

How You Will Make an Impact

• Proactively engage with customers regarding overdue payments through phone calls, emails, and written correspondence.
• Negotiate payment arrangements and settlement agreements in alignment with company policies and legal requirements.
• Investigate and resolve payment discrepancies, billing issues, and customer disputes in a timely and professional manner.
• Maintain accurate and up-to-date records of collection activities, communications, and payment commitments within the company’s systems.
• Monitor customer accounts to identify potential credit risks and recommend appropriate actions to minimize exposure.
• Collaborate with Sales, Customer Service, and Finance teams to address collection challenges and improve operational processes.
• Prepare and maintain regular reports on collection activities, aging accounts, recovery performance, and outstanding balances.
• Ensure compliance with relevant collection laws, regulations, and internal policies.
• Contribute to the continuous improvement of collection strategies, procedures, and best practices.
• Support efforts to improve customer payment behavior and enhance overall accounts receivable performance.
• Escalate complex collection issues and high-risk accounts when appropriate to ensure timely resolution.
• Maintain professional and positive customer relationships while balancing business objectives and financial controls.

Your Background

• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field.
• 2-3 years of experience in collections, accounts receivable, credit control, or a related finance function.
• Good understanding of collection principles, accounts receivable processes, and relevant UAE regulations.
• Strong communication, negotiation, and interpersonal skills with the ability to manage sensitive situations professionally.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Experience working with ERP systems such as SAP, Oracle, or similar enterprise platforms is preferred.
• Demonstrated ability to work independently, prioritize tasks effectively, and meet deadlines.
• Strong problem-solving skills, attention to detail, and commitment to accuracy.
• High level of integrity and professionalism in handling confidential financial information.
• Fluency in Arabic and English, both written and verbal.

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws. For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position. The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.

Hitachi brings together the world’s greatest minds to help breathe life to new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.

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