Cluster Security Supervisor

The First Group Hospitality; Dubai; On-site; AED 134,000 - 201,000; Full time

Job summary

The First Group Hospitality in Dubai invites applications for a Cluster Security Supervisor to safeguard guests, staff, property and assets across its hotels. The role reports to the Security Manager and requires strong leadership with a focus on safety, incident prevention and response.

Applicants must have a minimum of five years in security, hold a valid SIRA Security Supervisor license, and demonstrate excellent communication and supervisory skills.

Qualifications

• Minimum five years experience in security field.
• Holding Valid Security supervisor license - SIRA.
• Excellent management and supervisory skills.
• Excellent written and verbal communication skills.
• Ability to work with confidential and classified information.
• Any other training or certifications related to security is advantageous.

Responsibilities

• Have a thorough understanding and knowledge of all hotel related services and products; make recommendations to hotel guests and employees.
• Perform all tasks consistently in line with hotel standards and UAE laws.
• Manage department in absence of Security Manager; provide safe, courteous, professional service.
• Perform minimum one patrol per shift across property; observe and report irregularities.
• Conduct emergency drills, daily hazard/safety inspections, investigations, interviews and key control.
• Maintain records: Security Log, Incident Report, Key Control, Lost and Found, Quarantine list, Visitor Passes and gate passes.
• Handle investigations and unbiased incident reports on thefts, accidents or property-related claims.
• Minimum five years experience in security field.
• Holding Valid Security supervisor license - SIRA.
• Extensive knowledge of security protocols and procedures.
• Excellent management and supervisory skills.
• Excellent written and verbal communication skills.
• Ability to provide training on security policies and procedures.

Skills

Security leadership

Incident response

Security operations

Communication skills

Education

Security-related training

Job description

About The First Group Hospitality The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.

About The First Group Hospitality The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com The position of Cluster Security Supervisor is responsible to protect and safeguard all hotel guests, employees, their belongings and all hotel assets under the guidance of the Security Manager. S/he assists in coordinating the Security operations of the hotel in line with hotel standards to ensure maximum efficiency and guest satisfaction and promotes the desired work culture.

Responsibilities

• Have a thorough understanding and knowledge of all hotel related services and products, have the ability to make recommendations to hotel guests and employees.
• Perform all tasks consistently in line with the Hotel standards and adhere to all Hotel rules and procedures and the UAE legal requirements.
• Manage in the absence of the Security Manager the department according to the established standards providing a safe, secure, courteous, professional, efficient and flexible service at all times, following the Hotel Standards of Performance
• Perform minimum one patrol per each shift of all areas of the property to observe and report any irregularities to Security Manager.
• Conduct emergency response drills, daily physical hazard/safety inspections, investigations, interviews, security grooming and key control
• Maintain proper and accurate records of all documents to include Security Log, Incident Report, Key Control, Lost and Found ,Quarantine list, Visitor Passes and gate pass.
• Handle investigation and make unbiased incident report on all claims involving thefts, accidents, injury, property damage, vandalism and trespassing from either guests, visitors or employees to the Management.
• Minimum Five years experience in security field
• Holding Valid Security supervisor license - SIRA
• Extensive knowledge of security protocol and procedures.
• Excellent management and supervisory skills.
• Excellent written and verbal communication skills.
• Ability to provide training on security policies and procedures.
• Ability to work with confidential and classified information.
• Any other training or certifications related security is advantage.