Assistant Cluster Safety Manager

AccorHotel; Dubai; On-site; AED 180,000 - 260,000; Full time

Job summary

Accor is seeking a Cluster Safety Manager in Dubai to lead security across two hotel properties, ensuring guest and staff safety and asset protection. You will supervise security officers, oversee operations with the Country Director of Security, and coordinate with Dubai Police and Civil Defence.

The role requires a degree in security-related field, UAE SIRA certification, First Aid/CPR/AED, and proven experience in luxury hospitality security. Fluency in English is essential, Arabic a plus.

Qualifications

• Bachelor's degree or diploma in Security Management, Criminal Justice, Risk Management, or related discipline.
• Minimum 2–3 years of experience in hotel security, preferably within luxury UAE establishments.
• Valid UAE SIRA Security Supervisor or relevant certification, as applicable.
• First Aid, CPR and AED certification from a recognized provider.
• Knowledge of UAE fire and life safety regulations, SIRA requirements and local procedures.
• Fluency in English; Arabic and additional languages are an advantage.

Responsibilities

• Ensure a safe environment for employees and guests and safeguard assets.
• Assist Country Director of Security in overseeing daily safety and security operations.
• Supervise Security Officers to ensure efficiency, discipline, vigilance and compliance.
• Train and develop security team in CCTV operations, incident reporting, patrol procedures, access control, emergency response and first aid.
• Conduct regular security patrols, inspections and audits to identify risks and ensure procedures.
• Coordinate emergency responses involving fire, medical incidents, bomb threats, evacuations and police support.
• Conduct internal investigations and prepare detailed incident reports with follow-up.
• Maintain coordination with Dubai Police, Civil Defence and other emergency services.

Skills

Security management

CCTV operations

Incident reporting

Patrol procedures

Access control

Emergency response

First aid

Leadership

Communication

Team development

Education

Security degree

Criminal justice

Risk management

Tools

CCTV systems

Access control systems

Security management systems

Job description

This position is responsible in ensuring a safe environment for the hotel employees and guests and safeguards the assets of the hotel Assistant Cluster Safety Manager assists the management employees and guests in every way that is consistent with the protection and prevention objectives Assist the Country Director of Security in overseeing daily safety and security operations across both hotel properties ensuring the protection of guests colleagues visitors and hotel assets Supervise guide and monitor Security Officers to ensure operational efficiency discipline vigilance and compliance with hotel security standards Train and develop security team members in CCTV operations incident reporting patrol procedures access control emergency response and first aid Conduct regular security patrols inspections and operational audits to identify potential risks and ensure compliance with established procedures Conduct internal investigations prepare detailed incident reports and ensure appropriate follow-up on security-related cases Monitor CCTV systems and security equipment to ensure proper functionality and effective surveillance coverage Coordinate emergency responses involving fire medical incidents bomb threats evacuations and police assistance Ensure effective communication and coordination between the security teams of both properties and other hotel departments Assist in conducting performance appraisals identifying training needs and developing team members through coaching and mentoring Conduct security risk assessments and implement preventive measures to minimize potential threats and operational vulnerabilities Maintain professional standards appearance conduct and compliance with Rixos brand standards among all security team members Maintain effective coordination with local authorities Dubai Police Civil Defence and other emergency services

Company Description

Bachelor's degree or diploma in Security Management, Criminal Justice, Risk Management, or a related discipline.Minimum 2 3 years of experience in hotel security, preferably within five-star or luxury hospitality establishments in the UAE.Valid UAE Security Industry Regulatory Agency (SIRA) Security Supervisor or relevant security personnel certification, as applicable to the role.Valid First Aid, CPR, and AED certification from a recognized training provider.Certified Fire Warden / Fire Marshal training.UAE Civil Defence-approved Fire Safety and Emergency Response training, where applicable.Knowledge of UAE fire and life safety regulations, SIRA requirements, and local security procedures.Training in incident investigation, emergency management, crisis response, and security risk assessment.Experience operating CCTV surveillance, access control, and security management systems.Strong leadership, communication, report-writing, and team management skills.Fluency in English; Arabic and additional languages are an advantage.