Assistant Cluster Safety Manager

RIXOS; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

RIXOS in Dubai is seeking an experienced Assistant Cluster Safety Manager to oversee daily safety and security operations across two hotel properties. You will supervise Security Officers, coordinate with hotel departments, and ensure protection of guests and assets.

The role requires UAE security certifications, First Aid/CPR/AED, Fire Warden training, and experience with CCTV, access control, and security systems. Fluency in English is essential with Arabic advantageous.

Qualifications

• Bachelor's degree or diploma in Security Management, Criminal Justice, Risk Management, or related discipline.
• Minimum 2–3 years of experience in hotel security, preferably within five-star or luxury hospitality in the UAE.
• Valid UAE SIRA Security Supervisor or relevant security personnel certification.
• Valid First Aid, CPR and AED certification.
• Certified Fire Warden / Fire Marshal training.
• UAE Civil Defence-approved Fire Safety and Emergency Response training.
• Knowledge of UAE fire and life safety regulations, SIRA requirements and local security procedures.
• Training in incident investigation, emergency management, crisis response, and security risk assessment.
• Experience operating CCTV surveillance, access control and security management systems.
• Strong leadership, communication, report-writing and team management skills.
• Fluency in English; Arabic and additional languages are an advantage.

Responsibilities

• Assist the Country Director of Security in overseeing daily safety and security operations across both hotel properties.
• Supervise, guide, and monitor Security Officers for efficiency, discipline, and compliance.
• Train security team in CCTV operations, incident reporting, patrol procedures, access control, and first aid.
• Conduct regular patrols, inspections and audits to identify risks and ensure procedures.
• Perform internal investigations and prepare detailed incident reports with follow-up.
• Monitor CCTV and security equipment for proper functionality and coverage.
• Coordinate emergency responses including fire, medical incidents, evacuations and police assistance.
• Maintain communication between security teams and hotel departments.
• Assist in performance appraisals and mentoring of team members.
• Conduct security risk assessments and implement preventive measures.
• Maintain professional standards and coordination with authorities.
• Maintain coordination with local authorities, Dubai Police, Civil Defence, and emergency services.

Skills

Leadership

Communication

Team management

Incident investigation

Emergency management

Security risk assessment

English fluency

Arabic language advantage

Education

Bachelor's degree in Security Management or related

Tools

CCTV systems

Access control systems

Security management systems

Job description

Job Description

This position is responsible in ensuring a safe environment for the hotel employees and guests and safeguards the assets of the hotel. Assistant Cluster Safety Manager assists the management, employees and guests in every way that is consistent with the protection and prevention objectives.

1. Assist the Country Director of Security in overseeing daily safety and security operations across both hotel properties, ensuring the protection of guests, colleagues, visitors, and hotel assets.

2. Supervise, guide, and monitor Security Officers to ensure operational efficiency, discipline, vigilance, and compliance with hotel security standards.

3. Train and develop security team members in CCTV operations, incident reporting, patrol procedures, access control, emergency response, and first aid.

4. Conduct regular security patrols, inspections, and operational audits to identify potential risks and ensure compliance with established procedures.
5. Conduct internal investigations, prepare detailed incident reports, and ensure appropriate follow-up on security-related cases.
6. Monitor CCTV systems and security equipment to ensure proper functionality and effective surveillance coverage.
7. Coordinate emergency responses involving fire, medical incidents, bomb threats, evacuations, and police assistance.
8. Ensure effective communication and coordination between the security teams of both properties and other hotel departments.
9. Assist in conducting performance appraisals, identifying training needs, and developing team members through coaching and mentoring.
10. Conduct security risk assessments and implement preventive measures to minimize potential threats and operational vulnerabilities.
11. Maintain professional standards, appearance, conduct, and compliance with Rixos brand standards among all security team members.
12. Maintain effective coordination with local authorities, Dubai Police, Civil Defence, and other emergency services.

Desired Candidate Profile

• Bachelor's degree or diploma in Security Management, Criminal Justice, Risk Management, or a related discipline.

• Minimum 2 3 years of experience in hotel security, preferably within five-star or luxury hospitality establishments in the UAE.

• Valid UAE Security Industry Regulatory Agency (SIRA) Security Supervisor or relevant security personnel certification, as applicable to the role.

• Valid First Aid, CPR, and AED certification from a recognized training provider.

• Certified Fire Warden / Fire Marshal training.

• UAE Civil Defence-approved Fire Safety and Emergency Response training, where applicable.

• Knowledge of UAE fire and life safety regulations, SIRA requirements, and local security procedures.

• Training in incident investigation, emergency management, crisis response, and security risk assessment.

• Experience operating CCTV surveillance, access control, and security management systems.

• Strong leadership, communication, report-writing, and team management skills.

• Fluency in English; Arabic and additional languages are an advantage.