Cluster Sales Executive - InterContinental Hotel & Residences Abu Dhabi

IHG; Abu Dhabi; On-site; AED 180,000 - 300,000; Full time

Job summary

InterContinental Hotel & Residences Abu Dhabi is seeking a motivated Cluster Sales Executive to drive business opportunities, develop strong client relationships, and maximize revenue for both hotel and residences. You will identify opportunities, conduct client meetings, and lead sales campaigns across corporate clients, agencies, and government entities.

Ideal candidates bring proven sales, negotiation, and relationship-building skills, with familiarity in Abu Dhabi's hospitality market.

Qualifications

• Experience in Sales, Business Development or similar, preferably within hospitality.
• Experience in luxury hotels, serviced residences, or cluster sales operations advantageous.
• Strong sales, negotiation, and relationship-building skills.
• Proven ability to identify opportunities, generate leads and achieve targets.
• Excellent communication, presentation, and interpersonal skills.
• Strong understanding of Abu Dhabi hospitality market, corporate segments and competitor landscape.
• Organizational and time-management skills with ability to manage multiple accounts.
• Proactive, confident and results-oriented approach to business development.
• Ability to work independently and collaboratively with different departments.
• Proficiency in Microsoft Office and familiarity with CRM or hotel sales management systems.
• Good command of spoken and written English; additional languages will be an advantage.

Responsibilities

• Identify and develop new business opportunities to increase revenue and market share for InterContinental Hotel & Residences Abu Dhabi.
• Build and maintain strong relationships with corporate clients, travel agencies, government entities, and other potential business partners.
• Conduct regular sales calls, client meetings, site inspections, and presentations to promote hotel and residence facilities and services.
• Develop and implement effective sales strategies to achieve individual and cluster sales targets.
• Actively promote hotel accommodation, long-stay residences, meeting facilities, events, and other revenue-generating services.
• Prepare and follow up on sales proposals, quotations, contracts, and corporate agreements.
• Negotiate rates and commercial terms with clients in accordance with hotel policies and approved pricing strategies.
• Maintain an active sales pipeline and follow up on potential leads to maximize conversion opportunities.
• Identify market trends, competitor activities, and customer needs to support business development strategies.
• Work closely with Revenue Management, Reservations, Front Office, and other departments to ensure smooth coordination and excellent client experiences.
• Support the development and execution of sales campaigns, promotional activities, and special offers.
• Maintain accurate client records, sales activities, and account information in the hotel’s sales management system.
• Prepare regular sales reports, forecasts, and performance updates for management.
• Participate in networking events, trade exhibitions, and industry activities to increase brand awareness and generate business opportunities.
• Ensure timely follow-up on client inquiries, feedback, and requests while maintaining high service standards.
• Support client retention by maintaining regular communication and identifying opportunities for repeat business.
• Consistently represent InterContinental Hotel & Residences Abu Dhabi with professionalism and in accordance with IHG brand standards.

Skills

Sales

Negotiation

Relationship building

Lead generation

Presentations

Client meetings

CRM familiarity

MS Office

Account management

English language

Tools

CRM system

Hotel sales system

MS Office

Job description

At InterContinental Hotel & Residences Abu Dhabi, we believe that building strong relationships and delivering exceptional experiences are at the heart of our success. We are looking for a motivated, results-driven, and passionate Cluster Sales Executive to join our Sales & Marketing team, driving business opportunities, developing strong client relationships, and maximizing revenue across both our hotel and residences.

A little taste of your day-to-day:

Every day is different, but you will mainly be responsible for:

• Identify and develop new business opportunities to increase revenue and market share for InterContinental Hotel & Residences Abu Dhabi.
• Build and maintain strong relationships with corporate clients, travel agencies, government entities, and other potential business partners.
• Conduct regular sales calls, client meetings, site inspections, and presentations to promote hotel and residence facilities and services.
• Develop and implement effective sales strategies to achieve individual and cluster sales targets.
• Actively promote hotel accommodation, long-stay residences, meeting facilities, events, and other revenue-generating services.
• Prepare and follow up on sales proposals, quotations, contracts, and corporate agreements.
• Negotiate rates and commercial terms with clients in accordance with hotel policies and approved pricing strategies.
• Maintain an active sales pipeline and follow up on potential leads to maximize conversion opportunities.
• Identify market trends, competitor activities, and customer needs to support business development strategies.
• Work closely with Revenue Management, Reservations, Front Office, and other departments to ensure smooth coordination and excellent client experiences.
• Support the development and execution of sales campaigns, promotional activities, and special offers.
• Maintain accurate client records, sales activities, and account information in the hotel’s sales management system.
• Prepare regular sales reports, forecasts, and performance updates for management.
• Participate in networking events, trade exhibitions, and industry activities to increase brand awareness and generate business opportunities.
• Ensure timely follow-up on client inquiries, feedback, and requests while maintaining high service standards.
• Support client retention by maintaining regular communication and identifying opportunities for repeat business.
• Consistently represent InterContinental Hotel & Residences Abu Dhabi with professionalism and in accordance with IHG brand standards.

What we need from you:

• Previous experience in Sales, Business Development, or a similar role, preferably within the hospitality industry.
• Experience in luxury hotels, serviced residences, or cluster sales operations will be an advantage.
• Strong sales, negotiation, and relationship-building skills.
• Proven ability to identify business opportunities, generate leads, and achieve sales targets.
• Excellent communication, presentation, and interpersonal skills.
• Good understanding of the Abu Dhabi hospitality market, corporate business segments, and competitor landscape.
• Strong organizational and time-management skills with the ability to manage multiple accounts and priorities.
• A proactive, confident, and results-oriented approach to business development.
• Ability to work independently and collaboratively with different departments.
• Proficiency in Microsoft Office and familiarity with CRM or hotel sales management systems.
• Good analytical skills with the ability to prepare sales reports and monitor performance.
• Good command of spoken and written English; additional languages will be an advantage.
• Flexibility to attend client meetings, networking events, and business activities as required.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.