Cluster Hotel Executive: 5-Star Ops Leader & Growth Driver

AccorHotel; Ras Al Khaimah; On-site; AED 420,000 - 650,000; Full time

Job summary

AccorHotel in the United Arab Emirates seeks an experienced Cluster Hotel Manager to oversee two 5-star properties. As the #2 to the General Manager, you will drive operational excellence, guest satisfaction, and strong financial performance across the cluster, coordinating rooms, F&B, events, engineering and security.

You will lead commercial partnerships with Revenue, Sales & Marketing, ensure brand standards and LQA audits, inspire innovation in F&B, and develop high-performing teams with a

Responsibilities

• Lead all operational departments across both properties (Rooms, F&B, Events, Engineering, Security).
• Drive financial performance including budgets, forecasts, GOP and cost optimization initiatives.
• Partner with Revenue, Sales & Marketing to maximize commercial performance and market positioning.
• Ensure compliance with brand standards, LQA audits and guest experience benchmarks.
• Champion innovation in F&B concepts and guest experiences to position the hotels as leading destinations.
• Build and develop high-performing teams with focus on succession planning and engagement.
• Lead service excellence, VIP guest experience and escalation management.
• Maintain strong owner relations and contribute to strategic business decisions.

Job description

AccorHotel in the United Arab Emirates seeks an experienced Cluster Hotel Manager to oversee two 5-star properties. As the #2 to the General Manager, you will drive operational excellence, guest satisfaction, and strong financial performance across the cluster, coordinating rooms, F&B, events, engineering and security.

You will lead commercial partnerships with Revenue, Sales & Marketing, ensure brand standards and LQA audits, inspire innovation in F&B, and develop high-performing teams with a