Club Lounge Receptionist & Guest Experience Concierge

IHG Hotels & Resorts; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Benefits offered by this job

Room discounts

Training programs

Wellbeing initiatives

Job summary

InterContinental Abu Dhabi, part of IHG Hotels & Resorts, is seeking a polished Club Lounge Receptionist to welcome guests at Club InterContinental. You will manage arrivals, assist with enquiries, and coordinate with departments to ensure personalised, luxury service.

The role requires excellent English, professional presentation, and the ability to work flexible shifts, including weekends and public holidays.

Qualifications

• Experience in Front Office or guest-facing role, preferably luxury hotel.
• Strong verbal and written communication with a warm approach.
• Organization and attention to detail for multiple requests.
• Professional grooming and hospitality etiquette.
• Familiarity with hotel property management systems is a plus.
• Passion for luxury hospitality and personalised guest experiences.

Responsibilities

• Welcome Club InterContinental guests warmly and professionally, creating an excellent first impression upon arrival.
• Manage lounge arrivals and departures with a personalised, seamless experience.
• Verify guest eligibility and access to the Club Lounge per hotel procedures.
• Maintain accurate records of guest visits, preferences, and special requests.
• Respond to guest enquiries about facilities, dining, services, and local attractions.
• Recognise VIPs and returning guests and anticipate their needs.
• Coordinate with Front Office, F&B, Concierge and other teams to fulfil requests efficiently.
• Handle calls, messages and guest communications promptly.
• Assist with restaurant reservations, transportation, and other guest requests as needed.
• Provide personalised recommendations and accurate information to enhance guest experience.
• Handle feedback and concerns with tact and escalate when necessary.
• Keep reception areas organized and aligned with hotel standards.
• Ensure guest information is confidential and properly managed.
• Stay informed about promotions and services to provide relevant information.
• Support smooth daily operations of Club InterContinental through effective team communication.

Skills

Front Office experience

Guest relations

Excellent communication

English proficiency

Polished presentation

Hospitality etiquette

Job description

InterContinental Abu Dhabi, part of IHG Hotels & Resorts, is seeking a polished Club Lounge Receptionist to welcome guests at Club InterContinental. You will manage arrivals, assist with enquiries, and coordinate with departments to ensure personalised, luxury service.

The role requires excellent English, professional presentation, and the ability to work flexible shifts, including weekends and public holidays.