Clinic Receptionist

Via Medica International; Al Ain; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Ticket Allowance

Paid Annual Leave

Comprehensive Health Insurance

Job summary

Via Medica International Healthcare is seeking a professional Clinic Receptionist in Al Ain to be the first point of contact for students, staff, and visitors within a 24-hour university medical clinic.

The role includes front-desk support, EMR data entry, billing, appointment scheduling, and ensuring patient privacy in a fast-paced environment. Requires a healthcare background and BLS certification.

Qualifications

• Diploma or certification in Office Administration, Medical Secretary, Health Information Management, or related field.
• Minimum 3 years of experience in a healthcare facility, hospital, medical center, or occupational health clinic.
• Current Basic Life Support (BLS) certification.
• Experience using Electronic Medical Record (EMR/EHR) systems.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced healthcare environment.
• High level of professionalism, integrity, confidentiality, and ethical conduct.
• Willingness to work 60 hours per week on rotating day and night shifts.

Responsibilities

• Welcome and assist patients, students, and visitors courteously and professionally.
• Register patients in the EMR system accurately and efficiently.
• Verify patients' insurance eligibility before consultation.
• Process daily billing and maintain accurate financial records.
• Coordinate with the Insurance Coordinator regarding approvals, claims, and billing requirements.
• Schedule appointments and manage patient flow.
• Answer telephone calls and respond to patient inquiries professionally.
• Maintain accurate medical and administrative records while ensuring confidentiality.
• Perform general administrative and clerical duties, including filing, document management, and report preparation.
• Ensure compliance with organizational policies, patient privacy regulations, and ethical standards.
• Support the clinical team with administrative requirements as needed.

Skills

Communication skills

Organizational skills

Multitasking

Customer service

Education

Diploma or certification in Office Administration

Medical Secretary background

Health Information Management

Tools

EMR/EHR systems

Microsoft Office

Job description

Location: Al Ain, UAE
Industry: University Healthcare Services (24-Hour Medical Clinic)
Working Hours: 60 hours per week (Rotational Day & Night Shifts)

Job Summary

Via Medica International Healthcare is seeking a professional and customer-oriented Clinic Receptionist to join our medical team in Al Ain. The successful candidate will serve as the first point of contact for students, staff, and visitors, ensuring a welcoming experience and providing efficient administrative and front-desk support in a busy 24-hour university medical clinic.

Key Responsibilities

• Welcome and assist patients, students, and visitors courteously and professionally.
• Register patients in the Electronic Medical Record (EMR) system accurately and efficiently.
• Verify patients' insurance eligibility before consultation.
• Process daily billing and maintain accurate financial records.
• Coordinate with the Insurance Coordinator regarding approvals, claims, and billing requirements.
• Schedule appointments and manage patient flow.
• Answer telephone calls and respond to patient inquiries professionally.
• Maintain accurate medical and administrative records while ensuring confidentiality.
• Perform general administrative and clerical duties, including filing, document management, and report preparation.
• Ensure compliance with organizational policies, patient privacy regulations, and ethical standards.
• Support the clinical team with administrative requirements as needed.

Qualifications

• Diploma or certification in Office Administration, Medical Secretary, Health Information Management, or a related field.
• Minimum 3 years of experience in a healthcare facility, hospital, medical center, or occupational health clinic.
• Current Basic Life Support (BLS) certification.
• Experience using Electronic Medical Record (EMR/EHR) systems.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced healthcare environment.
• High level of professionalism, integrity, confidentiality, and ethical conduct.
• Willingness to work 60 hours per week on rotating day and night shifts.

What We Offer

• Salary will be based on experience and qualifications.
• Ticket Allowance
• Paid Annual Leave
• Comprehensive Health Insurance coverage
• Opportunity to work in a well-established university healthcare environment
• Collaborative and professional work culture
• Career growth and development opportunities