24/7 Clinic Front Desk & Admin Specialist

Via Medica Intl; United Arab Emirates; On-site; AED 60,000 - 90,000; Full time

Job summary

Via Medica International Healthcare in Al Ain is seeking a Clinic Receptionist to join our medical team. You will be the first point of contact for students, staff and visitors, providing welcoming front-desk support in a busy 24-hour clinic.

The role requires a diploma in Office Administration or related field, 3 years of healthcare experience, BLS, EMR proficiency, and strong communication and multitasking abilities. You will handle registration, billing, scheduling and confidentiality.

Qualifications

• Diploma or certification in Office Administration, Medical Secretary, Health Information Management, or related field.
• Minimum 3 years of experience in a healthcare facility, hospital, medical center, or occupational health clinic.
• Current Basic Life Support (BLS) certification.
• Experience using Electronic Medical Record (EMR/EHR) systems.
• Proficient in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint).
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills with the ability to multitask in a fast-paced healthcare environment.
• High level of professionalism, integrity, confidentiality, and ethical conduct.
• Willingness to work 60 hours per week on rotating day and night shifts.

Responsibilities

• Welcome and assist patients, students, and visitors courteously and professionally.
• Register patients in the EMR system accurately and efficiently.
• Verify patients' insurance eligibility before consultation.
• Process daily billing and maintain accurate financial records.
• Coordinate with the Insurance Coordinator regarding approvals, claims, and billing requirements.
• Schedule appointments and manage patient flow.
• Answer telephone calls and respond to patient inquiries professionally.
• Maintain accurate medical and administrative records while ensuring confidentiality.
• Perform general administrative and clerical duties including filing, document management, and report preparation.
• Ensure compliance with organizational policies, patient privacy regulations, and ethical standards.
• Support the clinical team with administrative requirements as needed.

Skills

Excellent communication

Interpersonal skills

Customer service

Organizational skills

Multitasking

Education

Diploma in Office Administration / Medical Secretary / Health Information Management

Tools

EMR/EHR systems

Microsoft Office

Job description

Via Medica International Healthcare in Al Ain is seeking a Clinic Receptionist to join our medical team. You will be the first point of contact for students, staff and visitors, providing welcoming front-desk support in a busy 24-hour clinic.

The role requires a diploma in Office Administration or related field, 3 years of healthcare experience, BLS, EMR proficiency, and strong communication and multitasking abilities. You will handle registration, billing, scheduling and confidentiality.