Clinic Operations & Quality Lead

Confidential; Al Ain; On-site; AED 167,000 - 290,000; Full time

Job summary

Confidential in Al Ain is seeking an experienced Clinic Administrator to manage daily administrative operations and support efficient clinic performance. The role requires a strong background in healthcare administration, quality management, and patient service operations.

You will oversee clinic processes, monitor KPIs, coordinate with medical teams, and ensure compliance with healthcare procedures while maintaining a professional patient experience.

Qualifications

• Bachelor's degree or higher in a healthcare/administration field.
• Experience with KPI tracking and quality standards.
• Excellent communication and multitasking abilities.
• Proficiency with MS Office and admin systems.

Responsibilities

• Manage day-to-day administrative operations of the clinic.
• Monitor clinic quality standards, KPIs, and performance targets.
• Track and analyze operational performance, patient satisfaction, and service quality.
• Implement improvements to enhance clinic efficiency and patient experience.
• Coordinate patient appointments, registrations, and inquiries.
• Manage front-desk activities and ensure smooth patient services.
• Coordinate with doctors, nurses, and clinical staff.
• Maintain accurate patient records and administrative documentation.
• Handle calls, emails, correspondence, and general administrative requests.
• Assist with billing, insurance coordination, and clinic documentation.
• Ensure compliance with clinic policies and healthcare procedures.
• Support management with reports, schedules, and administrative tasks.
• Address patient concerns and elevate issues when required.
• Support quality improvement initiatives within the clinic.

Skills

Healthcare administration

KPIs & quality monitoring

Communication skills

Organizational skills

MS Office

Education

Bachelor’s degree in Healthcare Administration, Business Administration, or related field

Tools

MS Office

Job description

Confidential in Al Ain is seeking an experienced Clinic Administrator to manage daily administrative operations and support efficient clinic performance. The role requires a strong background in healthcare administration, quality management, and patient service operations.

You will oversee clinic processes, monitor KPIs, coordinate with medical teams, and ensure compliance with healthcare procedures while maintaining a professional patient experience.