Client Support Specialist | Remote

ml hires; Abu Dhabi; Remote; AED 72,000 - 108,000; Full time

Benefits offered by this job

Wellness and fitness stipend

Life insurance coverage

Flexible working hours

Paid parental leave

Home office equipment budget

Job summary

ml hires is seeking a Client Support Specialist for a fully remote role. You will deliver responsive, high-quality support to clients, handling inquiries across channels and troubleshooting issues.

Successful candidates communicate effectively, maintain detailed records, and build strong relationships while coordinating with internal teams on escalations. The role offers flexible hours and a focus on client satisfaction.

Qualifications

• Strong communication and interpersonal skills essential for client interactions.
• Experience in client-facing or support roles preferred.
• Comfortable using support or ticketing software to manage inquiries.
• Good problem-solving abilities and independent remote work capability.

Responsibilities

• Handle client inquiries and requests across channels.
• Provide accurate information and troubleshoot client issues.
• Keep detailed records of client interactions for reference.
• Build strong client relationships through consistent service.
• Collaborate with internal teams on escalated issues.

Skills

Communication

Interpersonal skills

Remote work

Problem solving

Tools

Ticketing software

Job description

About the Role We're hiring a Client Support Specialist to deliver responsive, high-quality support to clients in a fully remote role.

Key Responsibilities

• Handle client inquiries and requests across channels
• Give accurate info and troubleshoot client issues
• Keep detailed records of client interactions
• Build strong client relationships through consistent service
• Work with internal teams on escalated issues

Requirements

• Strong communication and interpersonal skills
• Client-facing or support experience preferred
• Comfortable with support/ticketing software
• Strong problem-solving skills
• Able to work independently remotely

Benefits

• Wellness and fitness stipend
• Life insurance coverage
• Flexible working hours
• Paid parental leave
• Home office equipment budget