Client Success & Operations Specialist

Choose UAE; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Choose UAE is seeking an Operations & Client Relations Specialist to join our growing Operations team. You will bridge clients, internal teams, vendors, and government authorities to ensure a seamless business setup journey in the UAE.

You’ll manage end-to-end services—from company formation and visas to banking applications and PRO tasks—while driving client satisfaction and cross‑functional collaboration. Immediate or short-notice availability and completing our application form are required.

Qualifications

• Prior experience in hospitality, business services, or customer service roles.
• Background in office administration or operations support.
• Basic knowledge of project management is a plus.
• Immediate or short-notice availability.
• Completion of our application form.

Responsibilities

• Primary Liaison: Serve as the first point of contact for both clients and internal team members throughout the setup lifecycle—from sales handover to successful completion.
• End-to-End Business Setup: Manage and coordinate services such as company formation, visa applications, Emirates ID, medical testing, banking applications, PRO services, and other jurisdiction requirements.
• Client & Team Coordination: Ensure smooth communication between clients, vendors, and jurisdictions while supporting internal teams with updates and progress tracking.
• Customer Success: Maintain high customer satisfaction by addressing queries promptly, resolving issues professionally, and guiding clients step-by-step through the process.
• Vendor & Jurisdiction Management: Work directly with free zones, mainland authorities, banks, and other partners to deliver on service requirements efficiently.
• Process Innovation: Suggest and implement improvements in workflows and service delivery to enhance efficiency, compliance, and client experience.
• Feedback & Improvement: Establish feedback loops with clients and internal teams to strengthen our service quality and ensure proactive issue resolution.

Skills

Customer service

Operations coordination

Multitasking

Attention to detail

Job description

Choose UAE is seeking an Operations & Client Relations Specialist to join our growing Operations team. You will bridge clients, internal teams, vendors, and government authorities to ensure a seamless business setup journey in the UAE.

You’ll manage end-to-end services—from company formation and visas to banking applications and PRO tasks—while driving client satisfaction and cross‑functional collaboration. Immediate or short-notice availability and completing our application form are required.